"I have owned and operated a kennel for the last 15 years and a few months ago on a Sunday morning [of course] and when my regular vet was ill and his fill-in was out of town I…"

"I went to Francis Veterinary Services on Tuesday 10/14/2008, and took my Shih-Tzu in to get a trim. He was finished in a timely manner, and on Thursday 10/16/2008, I noticed…"