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05/30/12Provided by Citysearch
My husband and I having been boarding all ours dogs at Locust Run for 12 plus years. We have never had an issue with them until now. We boarded our dog there for a week and when we returned we picked him up and brought him home. As we were petting him I noticed a rough area under his chin...I looked and saw a very large cut with blood that seemed to be recently dried. My husband called and spoke with the owner and explained what he found. The owner had said that as they were giving him a bath they did notice the cut but really didn't think anything of it. We were concerned that an infection would settle in and make things worse for our dog, so my husband asked if they would pay for the vet bill and the owner was quite rude and said that he ""does not feel that he should be responsible for a vet bill"" and then said ""well how do I know he didn't come from your home injured"". By the way the vet bill was only $71.00 with antibiotics. We were appalled. After so many years and so much business that we gave them that he would not even consider paying a vet bill. He wanted to give us a discount on our next visit, which by the way, it only cost $13.85 a day to board your dog there.
Locust Run did not assume accountability nor responsibility for this. They should have called us to tell us that they noticed a cut on him, but they didn't. They did not even say anything when we went to pick up our dog as if we wouldn't see this large cut on our dog.
Needless to say our dog did end up with an infection from the cut...and we have started looking for another kennel.
I would not recommend them
08/29/10Provided by Citysearch
After losing my neighbors, who always watched my dogs in my home, I was left with looking for a kennel this year for my two yorkies. I can say when we visited the kennel we were very impressed at how well the kennel was kept. All of the dogs seemed very happy and I did not see one pee or one poop laying on the floors.
However, after touring the kennel, I thought I better look at the reviews this kennel received. About 2/3 of the reviews were good and about 1/3 were horrible. I was really having second thoughts on taking my two dogs there. They are very spoiled at home and I didn't want to pick up my dogs from there needing a bath right away and having an injury where I would have to spend hundreds of dollars just to get them fixed up.
I decided to take them there anyway and after 6 days we went to pick them up. On the way there all I could think about is all of the bad reviews I read on here. Would my dogs be injured? Would they need a bath right away? Did they really follow our written instructions? All I can say is WOW!! They were happy, healthy, fed to our instructions, kennel was clean, etc. I was very happy to see that they didn't need a bath or medical attention. They were my happy dogs.
The staff there is very good at what they do. We forgot the dogs toys and had to run them back to them and they said they would make sure they got them. They did. Their water was full as well as their food dish. They were lucky enough to get the end kennel which eased my worries about them being cramped.
I inspected my dogs upon arrival at home. I checked their teeth, ears, feet pads, and for fleas. Everything was perfect. No fleas, ticks, nor cuts or bruises.
I would definitely recommend them to anyone! Perfect place with a perfect price. They always seem full so that has to say something about the place. My dogs definitely found thier new home away from home.
08/17/10Provided by Citysearch
We have used Locust Run for many years to board our previous and current black lab. Initially, we used a Vet. facility, thinking it was an obvious good place to board; however, our lab had issues due to the cramped accomodations. We found Locust Run and have been using it ever since without any negative experiences. The accomodations are spacious and clean. It is a large facility, but it is very well run and organized. The staff is courteous and helpful. On several occasions, we have had them dispense medicines. We left written instructions which were carried out properly. We bring our own food and treats along with written instructions on dispensing, which again are carried out. Over the years, we found out they have refrigerators in the kennel area. My labs have always loved carrots and now we bring an allotment to be dispensed during the stay. These are just a few ways they have been accomodating for us. This facility is a good value.
08/04/10Provided by Citysearch
WE have boarded our 4 year old Westie at Locust Run for the past 4 years. Previously, we had a Carin, named Maggie. Maggie and Sadie are well taken care of. They never came home with fleas. Maggie and now Sadie are boarded in the air conditioned building. Sadie comes home dirty, but happy. They do allow us to take her food. 10 years ago we boarded in a kennel in Delta that advertised daily exercise, which I really doubt occurred. Our beloved Maggie, was stuck in a cage with no bottom 3 feet off the floor. This was not the type of situation we wanted for our dog. At Locust Run, she has a nice run and go outside whenever she wants. The kennel is always clean and always smells of bleach. I would not take my dog anywhere else.
05/27/10Provided by Citysearch
All I can say is we have been taking our Husky there for quite some time and my sister takes her dogs here also. Everyone who wrote bad reviews needs a wake up call. Locust Run doesnt advertize as a kennel that is going to be pampering your dog. Maybe if you have a ridiculous little dog that you put little pink dresses on this place is not for you. They show you their facilities, you can plainly see where your dogs will be. Perhaps the setting is not for everyone but I would hardly refer to them as a concentration camp as I saw some people have. My dog always seems to be happy there he never hesitates when we get there or acts strange like he does when we go to the vet. He comes out just as happy, is he dirty of course because hes outside, which you know when you take them. But Locust Run does offer bathing at a reasonable cost and you can call before picking up you dog. As for injuries, I know how reckless my dog plays and runs around so I am surprised mine hasnt come back with a cut or two ever. And as for fleas.. once again they are outside! A little frontline every 3 months and this would be no concern.The staff are friendly, maybe not overly friendly but, I think some of you people want the staff to just gush over you and your dog... They have always been polite and answered all of my questions and I love my dogs dearly and wouldnt take them anywhere I thought was dangerous. The other thing these negative people need to realize is in a kennel situation your dog is one of many and cant be watched every minute to make sure they dont get in to trouble. I kennel my dogs seperate but side by side so they have the comfort of being together but not the annoyance of being confined with the other. As far as what I have witnessed my dog is well taken care of when hes there. We even underestimated his food supply one time and when we got there he had a bowl full of food that they provided. He goes in and out when he wants, he runs, comes back in one piece and happy and the price is reasonable. Keep up the good work locust run, diesel and roxie rhinier will be future guests :)
09/13/09Provided by Citysearch
We have two dogs and usually board them together. This time, the staff noticed the younger dog was knocking down the older dog who has problems with his hips now. They went ahead and separated them to allow our older dog some rest. They also gave our older dog a rubber mat, so he could stand up without sliding. They also provided him with his own blanket. He is also on medication which they gave to him every day. Thank you Locust Run Staff!
09/03/09Provided by Citysearch
I strongly disagree with the negative reviews people have left about Locust Run Kennels in York, PA. I have been using this kennel for years with no ""accidents"" at all. Both of our dogs have been kenneled at this facility. We had one dog that had reoccurring seizures and they always gave him his medicine. Our new 70 lb. Lab puppy jumped out of the car window (while moving) and had a good deal of road rash and a sprained paw. We were to drop her off the very next day at Locust Run so we could go on vacation. I felt at ease knowing she would be well taken care of while we were gone. We called to check on her and we were assured she was fine and fine she was. When we picked her up, it was like nothing had happened. She was playful and happy. She also had a NEW toy in the cage with her. They didn't have to go and play with her or get her a new toy, but they did. Accidents happen no matter where you go. Dogs get sick lets face it. Is that the kennels fault?, I don't think so. That's like saying: ""I got a tooth ache on vacation, and It's the hotels fault."" Would you never go back to that same hotel? Come on people. If your dogs are like your babies, then why leave them at a kennel at all? Would you leave your kid at day care while you go on vacation if you could? No, you'd leave them with a family member. I strongly feel that Locust Run Kennel is her home away from home and she IS with family. She loves it there and gets so excited when we drive into the facility. She can't wait to get out of the car. My parents also use Locust Run Kennels for their dogs and have been for years also. They have never had a problem either! If you are looking for a very clean and friendly kennel, look no further. Locust Run Kennels is the best place for your pet, their home away from home! B. Jaskolka
08/03/09Provided by Citysearch
We were desperate to find a boarder last minute because our normal facility was full, that was the only reason we boarded our pugs at Locust Run. Unless it was an emergency situation and NOTHING else is available, I will not board here again. Our pugs are like our children, and if this is how you feel about your dogs, this is not the facility for you. Our dogs weren't injured while they were here, but they did not receive the personalized attention available at other locations. I did not like that the ""yard"" was full of rocks (perhaps where some of the reviewer's dogs got their cuts?) and it looks like a prison cell. Also, our pugs all came back with fleas. Realizing there is the risk of this in all boarding situations, I've boarded several times in many different locations where there was more interaction with other dogs and NEVER have my dogs come back swarming with fleas. The price is right, but I could not with clear conscience leave my dogs here again. Board here if your dogs are just dogs. I wouldn't leave my toddler here, so I won't be patronizing this kennel again.
Spacious, Clean, Affordable & Experienced.
- General Info
- Spacious, Clean, Affordable & Experienced. Locust Run Kennels is the area's oldest & largest facility for pet lodging in the Eastern York/Western Lancaster area. We board cats & dogs for the day, week or even long term stays. The owner lives on the premises so your pet is well cared for. The cattery can accommodate 50 cats & there are 300 large indoor/outdoor runs for dogs. The indoor facilities are climate controlled too! Owners are encouraged to bring a piece of home along for their pets: a favorite blanket, bed or toy. We also can accommodate any medication or special food needs for your pet. Tours of the facility are welcome during business hours, we think you'll find them both clean & spacious. Make your reservation today, the spots fill up quickly during holidays & vacation time. And for the health of all our four legged guests proof of vaccinations are required for all animals. We are located near Cool Creek Country Club in York. Call for directions.
- Regular Hours
Mon - Sun:
- Pet Grooming, Kennels, Pet Boarding & Kennels, Pet Services, Pet Sitting & Exercising Services
- Comb-Out Grooming
- Pet Stylist Training
- 330 Large Indoor & Outdoor Runs
- Pet Health Care
- Pet Day Care
- Tours Welcomed Anytime
- Boarding & Grooming Dogs & Cats
- Pet Exercising
- Eye & Ear Cleaning
- Dogs and Cats
- Pet Sitting
- Small Pets
- Self Service Grooming
- Pet Spas
- Pet Feeding
- Hand Scissoring
- Pet Hotels
- Stud Services
- Blow Drying
- Exotic Pets
- Climate Controlled Cattery
- Behavior Modification
- Climate Controlled Indoor Kennels
- Dogs & Cats
- Dog Runs
- Pet Salons
- Pet Grooming Services
- Obedience Training
- Boarding & Grooming
- Gift Certificates
- Payment Options
American Animal Hospital Association
American Boarding Kennels Association