I have been shopping at christmas tree hill for years love it. But my last experience was not good at all ,normally would not complain or advertise ,but i had my eye on a valintino pocketbook at christmas time 2011. I mentioned it to my husband and that was one of my gifts very happy . 2 months later the purse slowly was falling apart, like shedding skin,like it was rotten. I went to the store and showed the lady there and the only thing she had to say was hmmm...i havnt gotten any other complaints that was it !!!!! do you believe it ?i just left what do they think i pick pocketbooks apart? do they not think tjis might of been rotten not all items end up the same there is merchandise with defects.needless to say i have not been back . i no alot of people that shop there and always remember word of mouth is best advertising, maybe if it would of been handled differently i would not be so upset, and the purse was not cheap mthanks for tou time