I strongly recommend not using Sunshine Pools. Their work is substandard. I hired them to trouble shoot a leak in my pool liner. They made several patches and I paid them for the work. I continued to lose water. After multiple phone calls and waiting several weeks they came out again and patched again. The second time around they did not bill me and I thought that was fair considering the problem persisted. After a couple of weeks of continuing to lose water I found another company with a sonar detector, who was able to identify the source of the water loss. In fact the sonar company removed several patches that Sunshine Pools placed during their second effort and told me there were no leaks in those places. Water loss problem solved! $75, Yeah! However, 5 months later Sunshine Pools decided they forgot to invoice me for their second visit $175. I wrote a polite note telling them I had to hire another company and didn't think it was fair to pay twice. Sunshine didn't offer to forgive or reduce the $175. In stead they chose to threaten further action.

On June 6th I requested a quote from Sunshine Pools. They promptly responded stating they would “get on it“. Meanwhile three of their former clients expressed a total dissatisfaction. All had similar complaints: unreliable, not showing up, drawn out process ect. Opting not to use them I did not respond, nor did I feel it was necessary.



June 11th I received the following e-mail: “Obviously from your lack of response you're not interested in getting a quote from Sunshine Pools. I've called , left messages and e-mailed and have heard nothing back. Your loss--Ed Inglis”



I responded explaining my reasons. I also expressed how unprofessional his e-mail was. That should have been the end of it.



On June 14th He sent the following (bullying?) e-mail: “Thanks so much sizzo. See you soon”



You decide is this the type of person to hire?

I would not do business with another pool company. Sunshine pools installed a pump, pool filter, new lines, new liner and annually closes my pool. I have had only excellent service. Very dependable. Arrives when they say they are arriving. Due to the excellent job they do when they close the pool each year, it almost looks swimmable when I open it in the spring. I recommend Sunshine pools to everyone I know. L Nelson - Guilderland, NY