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Everything is going well.
These guys were terrific. They installed a tankless water heater. Came exactly on time, did exactly what they said they were going to do, were meticulous about clean-up and moving my things out of the way while they worked. They also explained how everything worked, not that I totally understood it, but they were patient and not condescending. There was a slight issue with water pressure after they left but they came back cheerfully and fixed it.
Pann is a company that puts customer service first! From the care that they took to cover my floors to the way that the service techs explained the process, I felt like the team really care about the work that they do. I had a new Navian system installed by Chris M., Tim B. and Ryan G. Tim B. had been to my home before and was just as courteous, helpful, and kind as the first visit. He's great! When he learned I was having another problem with my home, he made a call to connect me with the right service pro to help solve it as well - talk about going above and beyond! Chris M. was remarkable. He did a marathon installation (10 hrs) and his hard work and dedication were impressive.He was smiling and cheerful the whole time and never made me feel like my questions about the system were an imposition. He never rushed, making sure everything was perfect before they left, and even wanted to sweep my floors at the end of the night. I couldn't be happier with the service I received from Pann!
Ron H. of Pann Home Services fixed our leaking A/C unit at lightning speed. He and his assistant arrived first thing in the morning. They were kind, friendly, and answered all of our questions patiently. Only minutes passed before they were completely done. I was impressed and would definitely go back to them.
Tim B. was great. Fast service and fair pricing. I use Pann for all my home needs!
I had Pann Home Service in to diagnose and repair my gas fireplace . The service man new was clearly experienced and within minutes found the problem and quoted me a price to fix it. He had the part needed with him and within hour had not only replaced the part but had done a complete cleaning of the fireplace. I would definitely consider using Pann Home Services in the future.
Furnace installation went smoothly, everything was completed in a professional, friendly and timely manner. Workplace was left clean and orderly, all questions were addressed and processes were clearly explained.
Tim B. did a great plumbing job for us. He fixed a shower and a sink. He can diagnose problems and has the know-how to fix them. Tim is also a super nice young man. Thanks!
Tim B from Pann Home Service has proven to be a excellent service provider, he has serviced our heating and air conditioners units for a few years now. A month ago we had a leak under our sink. Tim came to our home one hour after we called Pann Home Service. He quickly took care of the problem in a highly professional manner.
I had my storm door and front door replaced, and Brian is the best carpenter!! He was polite, courteous and an exceptional professional. The doors were installed beautifully and even when the paint on the front door didn't exactly match, he made sure he found a paint that did and the results are gorgeous. And at the end of the day, the front door area was spotless!!! Thanks so much Brian, for a job exceptionally well done! See you next year when my front porch needs to be replaced :)
Tim B. helped with diagnosing a heating problem. He was very courteous & professional and went above and beyond to fix the issue quickly. Great customer service! Thanks, Tim!
I can't say enough positive things about Paul B. My husband and I owned an 1886 Victorian home in Cambridge (aka a constant labor of love) but had virtually no renovation savvy. We met Paul 5 years ago shortly after the purchase our home when he was working as a carpenter for Pann. Since that time he's been promoted but he's still willing to go out to a job and make sure whatever needs done gets completed. He's hard-working and intelligent and always follows through with what he promises. Letting people into your home to do work can be a bit worrisome, but you have nothing to worry about with Paul or any of the Pann employees. They were all a pleasure to work with over the years. They don't always bid the lowest for a job but I can assure you that they'll always delivery quality, complete work in a timely manner. We've since sold our home and moved to CA and I only hope I can find a carpenter/manager as competent, honest, and friendly as Paul to work on our new home.
Ronny H and Mike D solved three critical plumbing problems for me within one one-hour visit., restoring hot water and good flow to a kitchen and a bathroom sink and rebuilding the flushing mechanism in an existing toilet tank so that now it flushes again without my having to replace it with one of those new low-flow tanks. Hurray! I love my big old tank. I admire Pann's problem-solving efficiency, which has consistently been my experience with the company. The prices are on the high side but I'd rather have a Pann-backed technician in my house than some random person from the yellow pages; I am pretty conservative about who I let into my home. Pann almost always solves my problems in one trip on the same day I put in the call. They carry a truckful of parts; there's no waiting for them to go to the warehouse to fetch stuff. They came at 2 pm in a 12-4 window and phoned a half-hour ahead of their arrival.
Ron has been repairing fires,faucets and air conditiong for a while for me.Mike is new.I found both very professional.They worked quietly and well.
Mike F. and Jon D. did a superb job plastering and filling a hole in our kitchen ceiling unavoidably produced by plumbers having to open it to repair two leaks. They were both professional in every way, exhibiting excellent craftsmanship in their work. Once we have it painted, the ceiling will appear as good as new.
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