Hi Mike, Apologies for the delay in response, we have only recently taken control of our Yellow Pages listings in order to try and better serve our customers. I'd also like to thank you for taking the time to leave us feedback from your visit, whether negative or positive it's very important we know how our customers feel about the service they receive from us. We are actually very proud of the training our technicians receive, our Jiffy Lube training has been recognized as the industry leader for staff training. It is very comprehensive and has won multiple awards. You can have your vehicle serviced at Jiffy Lube with the full confidence that we only have the best technicians in the industry working on your vehicle. Thank you again for taking the time to leave us feedback from your visit.