When I arrived home after my most recent visit, I discovered a mistake they had made when servicing my car. I called the service department first thing in the morning the next day they were open and informed Brian, the service manager, what I found. I said that I didn't think it was safe to drive my car until the issue was fixed, and that I lived out of town and needed some way to get to work today. He responded kindly and without question, and started making immediate arrangements to fix my car and to make sure I didn't miss any work, well above and beyond what I expected. I didn't have to explicitly ask for anything, he took all the initiative to make it right! John, one of their service representatives, followed up and was very apologetic, and made sure everything was resolved for me. I got my car back in great condition. I was so impressed with the quality of service I received here, and would confidently take my car back to Capital Ford next time it needs work done.

Capital Ford is a pleasure to work with. They don't harass and recommended me the Ford Escape. I absolutely love it!