5 year relationship tarnished by attitude and ego!



Going to them for keratin treatment for close to 1.5 years now; almost 5 years for all services. This past keratin treatment not only cost me significantly more money, it did nothing! In fact it left my hair looking like an electrically shocked monkey !



I mentioned on my next two visits with them for hair color that I was unhappy; that I felt like the process made my hair more frizzy ... And that I thought it was possible that due to the significant length of my hair since my last keratin, that not enough product was used. Regardless, I left it to them to decide, as they are the professionals. After all, they did say that with more Keratin treatment I received, the better quality my hair would be!





But what happened next was unprofessional:



1. My hair stylist said nothing about my concerns in the two hair color trips following my keratin treatment -- she just continued to color my hair avoiding conversation all together.



2. When I called the owner a week later, she got back to me In A few days and I felt like I was on the defensive. Not a fun conversation. We chatted and she said she would get back to me.



3. 2 weeks later I heard nothing. I called back. She finally called me back saying that she was trying to coordinate schedules with my hair stylist to talk -- that they worked at different times. Seriously?!?! My ridiculously frizzy and crazy hair was now at the mercy of her schedule??? So I ...



4. I made an appointment for hair color ( note to new clients -- their hair color doesn't seem to cover Greys for more than 5 days), the owner said she would meet me there. Are you sitting down -----



5. I walked in an immediately she was on the aggressive --- trying to say that she "didn't know what shampoo I was using that could be damaging my hair", because I wasn't "purchasing it from their salon".... Note to readers --- Amazon sells the same products for much less -- so why would I pay more if I don't have to? But seriously, let's think about this. Why would I invest $480 every 3 months just to use a cheap shampoo that would screw up my treatment ???? Did she really think that by digging up my purchase records with her salon, that it was going to make me feel any better about the fact that I was sitting there looking her in the face with a head of what looked like electrically shocked monkey hair ?!?!?!?! And further, my hair stylist knows how much I spend on crazy expensive product --- she knows I use top of the line sulfate free product on my hair. Seriously -- the owner at this point seemed to be grasping at anything she could to defend herself with. So....



6. It was then that I knew I would get nowhere with this person. So I ....



7. Asked for a refund and went on my merry way.



There are too many great salons out there with more integrity than Perry Anthony in pike creek.



5 years of doing everything that they asked of me and spending upwards of $300 a month at this salon, and this is how it ends? Their blatant disregard and defensive state on a keratin treatment gone wrong clearly showed their true colors.



Flavia Scarvo, Jilian Brainard.... I'm out!!

I have been getting my hair done at Perry Anthony for the last 8 years and wouldn't dare go anywhere else! I have always had phenomenal customer service, contrary to past reviews; the staff at Perry Anthony go out of their way to make you feel comfortable, offering a variety of drinks, snacks and magazines. Every stylist is extremely educated on their craft and I trust each and every one of them with my hair. I recently moved to New England and when I travel back home, I make it a point to get to Perry Anthony to get my hair done - yes, it is worth the 8 hour trip! I highly recommend Perry Anthony Salon & Spa and wouldn't dream of having my hair done anywhere else.

They say this is a "high-end salon". Only the prices make it high-end.

I have been billed for services I haven't had done b/c they bill according to what you scheduled and if it changes you have to catch it.

I was bumped by another customer while waiting with foiled hair. Finally, an assistant came to finish the job. As a result my hair was burned.

The customer service is inconsistent. They put you on hold every time you called.

It is a place where they do not make any efforts to make you feel welcome.