Today I had a very disappointing meeting with the manager of this company, Diego. Whom, after 1 month since I had informed of a problem with my fairly new (1.5 year old) retractable awning and never called me back, finally tells me, in a sarcastic way, that he can't help me. When I placed the order, he seemed to be very helpful and honest, but he turns out to be a complete B.S. He is not experienced and does not care about his customers. He completely mislead me regarding the product I ordered (sunsetter) and it's warranty. Be careful, don't believe him, he will not help you if you need service!! And Sunsetter does not warrant it's products. Don't buy this brand nor order from Yahan Inc!!! Trust me, this is real review and it's my FIRST one.