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Call Us Today For More Information!
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Customer Satisfaction Is Everything!
- HoursCLOSED NOW
- Regular Hours:
Mon - Fri Sat Sun Closed - Phone:
Main - 410-848-1596
ExtraTollFree - 800-495-4809
- Address:
- 310 Woodward Rd Westminster, MD 21157
- Email:
- Link:
- Categories
- Spas & Hot Tubs, Building Specialties, Swimming Pool Construction, Swimming Pool Dealers, Swimming Pool Equipment & Supplies, Swimming Pool Repair & Service
- Services / Products
- Inground Pools & Above Ground, Water Analysis, In-Ground Swimming Pools, Inground Pools, Chemical Treatments, Above Ground Swimming Pool Installers, Swimming Pools, Above Ground Pools, Pool Service, Inground Fiberglass Pool Construction, Open Year Round, 100% Financing Available, Certified Swimming Pool Contractor, Vinyl Pool Lining Repair, Chemicals, Swimming Pools, custom designed inground pools, Indoor & Outdoor, Vinyl Lined Pools, Chemical Treatments, Inground Pools, Liner Replacements
- Payment Options
- Logo
- Brands
- American Products, Foxxx, Hayward, Jandy
- Accreditation
MHIC #22883
General Info
Business Description: Carroll County Pools and Spas is a locally owned and operated business that has been serving Carroll, Howard, Baltimore, and Frederick counties in Maryland since 1979. Personalized service with a professionally trained staff is what makes all the difference. Whether you want an inground pool, above ground pool, spa, chemicals, or service on an existing pool, we will take care of you and can answer all your questions. You can even bring in a water sample for free professional water analysis. Financing plan options available. Contact us today for more details!
Contact Info
Reviews
I had terrible customer service in their store a few years ago and I never went back. I hired them to open my pool and they installed the Polaris wall fitting on the wrong return line. No big deal, mistakes are made sometimes - but when I asked them to come out and fix it, they said i would have to wait 2-3 weeks because they were too busy. This is a two minute job and I don't live that far from their store, I just didn't have the part to change it and I didn't want to risk breaking the fitting, since I was new to being a pool owner. (and they didn't sell the adapter in their store, or i could have done it myself). I asked if they could just have someone come out to fix it sooner, especially since I already paid for their services which presumably was to open the pool correctly, but they wouldn't budge. Even worse, their tone turned quite rude really for no reason since my question was more than reasonable and I wasn't rude to them. Really I should have insisted/escalated and demanded that they fix this immediately, but I just left, found the adapter and changed the fitting myself. I've been going to a competitor for the last few years, and they have been great. Really the lesson for CCP should be that they wouldn't have lost hundreds of dollars in revenue (so far) if they would have just sent someone out to fix the issue AND be more professional about it - but in talking to others who have used their services, I don't think many in this company really cares.
Excellent Workmanship
I Needed a new liner for my in ground swimming pool. I checked with multiple pool stores and decided to contract Carroll County Swimming pools. After some problems, (which were corrected right away) the job was completed in a professional way. I am very satisfied with the workmanship and quality of Carroll County Pools
Spent over $100 on a list of parts for my pool and was given the wrong parts...when I tried to return them they said they couldn't return them...They were practically trash and they "didn't know what kind of pool I had"....if I could give negative stars they would have earned them for sure!!!! Will never go back there!!!
06/13/12
Tranquille staff is very friendly and very good to their customers like me. I want to thank you for the body services you have done to me. You guys built a great team and are very helpful all the time.
We bought our pool from them, they didn't have the liner on the install date, everything had to be rescheduled. This year, we had a hole in the liner, they repaired it, and said to get water in it. We got it in the next day 8000 gallons, just to have it flow right back out. $430 in water, and their response after the fact was "we don't guarantee patches." Thank god they don't do anything important, with that lack of accountability. I'm guessing they're former FEMA employees. We will never go back there.