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we had a new furnace installed by a private installer. it wasn't working properly and viking supply took care of everything!! they were awesome. I will go to them first next time and I highly recommend you do the same!!
Having the option of shopping at Shetucket Plumbing Supply, Home Depot or Viking Supply in this town, I can tell you the customer service at Viking is second to none. I am a home owner who does most of my work and despite not knowing all the terminology or products, I have never felt inferior at Viking Supply. Matt, who runs the counter, always accomodates me and answers all my questions with solid advice and never a snide comment, unlike Shetucket Plumbing Supply, where I always feel foolish asking questions and could do without the "are you really that dumb" look from the counter help. Shop and buy with 100% confidence and be sure you are getting the right part for the problem, unlike big box stores, where you hope the employee pointed you in the right direction!!!!
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