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Richard was very knowledgeable and efficient in dealing with my needs and concerns quickly. Somehow, he also didn't seem rushed as he made me feel at home and talked to me at length about what I needed for him to do. All in all, he made it a pleasant experience.
Thank you so much for the time and care you demonstrated during a very difficult time. I truly appreciate you and Tom comes to our rescue while Wayne was near death. Lauryl, Jeff and I are grateful for your help and will call upon you when needed. I'll touch base with you in one year.