I wrote the previous review. I need to add that corporate apparently contacted the Manager, who by the way is named Aaron. He was very apologetic for his Assistant female Manager, named Zena. Apparently she has transferred from another area and needs to learn how to be more cooperative. He took responsibility! That is a manager that wants to work with his customers and keep their business. He gave me the amount for the coupon she wouldn't give. I am feeling much better about that Big Lots. I haven't shopped there since the upset, but I'm sure time will soften the wound. Shop there, if you have problems, ask for Aaron Fisher.