Had this been 2013 this location would have had 5 stars. Wish I could give it 0 stars. I am not sure what kind of issues they are experiencing but they need to get it together. The first person that checked me out was very sweet but seem like she was new. She quoted me a price and said that it was including the rental the airport fees and roadsafe. Then she proceeded to offer me what she called "Optional" protections, and I declined them. When I saw that the amount of roadsafe I called back and asked if it was indeed optional and the person on the phone was rude and snapped at me that the person who rented it to me would have told me that, I explained that I was not told that it was optional nor did I know what it covered. I then was charged an hour late fee but I was never late. I picked up at 16:25 and I was in the Airport returning at 16:25. The rude girl in the pick jacket was flirting with the male that was a head of me. So I had no other choice but to wait. When it was my turn 5mins had passed and it was 16:30 and she was very matter of fact that there was nothing she could do because it was the computer charging me, but they had my due back time as 16:00 and not 16:25 as when I picked it up. So I was charged a whole hour that I did not use, a whole day on the roadsafe, and another day of airport taxes and fees. And I am still waiting on a call back from a manager. If you can avoid this place you better save yourself the headache. PS. They most likely get commission off their "Optional" protections, so if you must rent there make sure you DOUBLE check to make sure they are not charging you for additional services, because they will and say that YOU agreed to buy it.