The office is not manned. They showed up at 8:35 for my requested appointment at 8 AM. Rather than apologize for being late they said " we didn't have your phone number" implying it was my fault. No, the problem was they were late and as a result I was very late for an appointment. Then I get in the car and the tank is not full. Guess I had to pay for them to drive the car from Milwaukee. If you need a car in West Bend, WI - don't go to Hertz.