I absolutely loved the vet, Dr. Yalk who cared for my dog during our visit LESS than 2 months ago, but unfortunately that's the only positive experience I've had here and this is probably the only negative review I've written or posted in my entire life. My dog needs daily and monthly medications and I've called a day ahead for each refill and never once were they ready when I arrived to pick them up, and they made me wait all 4 times anywhere from 30-40min. And that's not what I'm upset about. I have called and left at least 4 messages for a return call on various follow-up matters and never has anyone ever returned my call. I have sent 3 emails, asking for a reply, and never has anyone ever replied. When I call, they put me on hold and never return. So I've decided to give up on this vet office, HOWEVER they hold the key to my dog's health in the prescriptions my dog needs daily and monthly. So, I've ordered her meds online, and despite the fact that I have the prescriptions in my hand, FDA requires the vet give them direct approval. So the online source for the meds sent TWO faxes in the past days requesting approval for my dog's meds and NO REPLY!!! I've spent an hour on the phone just this morning with both the pharmacy and the vet, and Dr. Gully has decided that "she will get to it when she wants to." I now require overnight shipping as Bornder Animal Hospital just does not do what they are required under the law.I can only imagine that WHEN & IF Dr. Gully decides that my dog needs her meds, so she should do her job and give the simple approval, but I'm guessing the total and complete incompetence of this clinic to handle my dog's care will result in Dr. Gully MAYBE approving the dispensing of one month of meds. My dog has one year prescriptions as of 32/30/17, but my experience has proven to me that the Border Animal Hospital has no intentions of doing their jobs and/or what's right, under the law. Laws do not enforce themselves, is what Border Animal Hospital relies upon. Border Animal Hospital gives the worst care and service I've ever encountered in my life.

Never Again! You go for an emergency but the Vet does not see you, the assistant does. No matter if your pet is struggling to breathe you fill out forms first, then you wait in the examining room. I lost my 11 year companion & best friend. I still do not know what the cause of death was. The assistant could not tell me...