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REVIEW SUMMARY

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3.5
8 Reviews
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nickge

02/27/08

Provided by Citysearch
I love The Pooch Palace

My guy has been going to The Pooch Palace since we first adopted him 8 years ago.

He's a very social and playful guy, so I was initially worried that he may not fit in well in an ""open"" environment. I've met way too many uptight dog ""owners"" in my day and are so many people out there that don't know jack about dog behavior and socialization - boy was I thrilled to meet the people at The Pooch Palace.


They are all about your dog - the interview process is great and needed - it means that dogs get to hang out, socialize and play together. I don't understand why someone has an issue with paying for the interview process - why are people always trying to get something for nothing? I certainly expect to pay to know that my guy has good care.


My guy actually has best friends there and we try to go on days when his friends are also there.


To the staff, the dogs *are* the clients and while that apparently is offsetting to the ""stroke my insecure ego"" crowd, I find it refreshing - they know my guy - I can call anytime and ask how he's doing. They know me when I walk in and my guy pulls all the way to the front door every time we go and he's absolutely exhausted when he comes home. That's how I know it's a great place.


I'm also not sure how people expect a place where dogs hang out play is not going to have some degree of ""chaos"". I'm glad when I see the staff busy and diverting attention to the dogs - that's how I know that they are watching what's happening there.


Regarding grooming, my guy has always been afraid of brushes and dryers - the groomers there accommodate that - they towel dried him for years and he comes out as calm as one can expect from a place with so much sensory overload, plus he looks great each time he comes out (and apparently has a new found appreciation for the dryer).


Highly Recommended ... :)

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JimG6362

02/27/08

Provided by Citysearch
My dogs home away from home

We have been taking our dog to the Pooch Palace for eight years. We bring him to daycare at least once a week. Driving within several blocks of the Pooch Palace, he will cry and bark because he is so excited to get there. As a matter of fact, on days when I do not bring him there, I have to choose an alternate route when in the area. Otherwise he gets very excited. We recently went on vacation and as always he stayed at ""The Palace"". I always go away knowing that he will be well taken care of. Over the years he has been on extended stays multiple times. I always return to find him healthy, happy, well groomed and best of all, tired when he gets home. He loves the staff there and over the years has made many friends (dog and human). At one point he had to have surgery and could not play for six months. The Pooch Palace called our home several times to check on him and sent a card signed by the entire staff. In response to the negative comments I have seen. People need to think. Yes, sometimes when I drop off my beloved pet, it is busy. Someone meets me in the entry and they whisk my dog away to play. The transaction takes seconds. That is because it is a successful business that has the serious responsibility of taking care of dozens of our pets who we love dearly. It is not all about us (the pet owner). And that is the way it should be. That being said, there are also times when the staff spends time with me having a friendly chat and telling me about my dogs day . As far as the interview process, I look at it this way. Your first concern should not be the cost or how many times your pet has to return before being accepted as a boarder. I know I appreciate the fact that the interview process is thorough. It ensures a happy, safe environment for the dogs we love. For those who did not appreciate the interview process, no worries. From what I understand there is usually a waiting list. Someone will gladly take your place.

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rufuso123

12/24/07

Provided by Citysearch
Hack Job--Not sure if the person is actually a real trained groomer.

""oh my god, what happened to your dog""....this basically sums up the grooming job that my dog received there. Everyone who sees him, asks the same question.

The karma was not right when I first walked in...rushed, chaotic, the grooming was done in the basement--a bad sign perhaps, because you don't see anything...though it was new, so I gave them the benefit of the doubt--until otherwise.

The groomer did not listen to one thing I said--not sure if he even understood English fully, (I stated clearly 1/2 inch off, several times). What I got was they basically shaved all the hair off my Llaso Apso, some parts are BARE pink skin and some have just a whisp of hair left--it is shorter than even a Summer haircut for him.

The following day we get in the car to go to the woods for a walk and he starts CRYING and SHAKING---now I am wondering if he thinks he is going back there? In hindsight a few people in passing I have spoken to have said they had heard things, one guy said they boarded there one time--the last time and would never ever go back. My advice DON""T GO--From this instance I have learned: 1) Make sure you SEE the facilities, 2) talk with the groomer, and have them repeat back to you what you say if there is an issue (or write it down and have them read it back to you, elementary,but in a world where so many people pretend to understand English--not a bad idea) 3) and lastly--if you feel funny, or have any trepedation about the atmosphere when you walk in--LEAVE and go somewhere else--I learned the hard way, it's not worth it. I had wanted to take my dog for a picture with Santa...he looked so weird, I just couldn't.

Thank God his hair will grow back.

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mark72bost

10/12/07

Provided by Citysearch
Great Place-Dog enjoys it and we feel he is very safe

I am very surprised at the negative feedback. We have been boarding our dog whenever we travel since September 2000. The staff love him and treat him very well and he seems to have a good time. He is a jumper, able to jump a 4 1/2 foot fence without a running start. He is a Bichon Frise/Cocker Spaniel mix and is a trained therapy dog and visits nursing home with my wife as part of a volunteer group. He still is a little hesitant when being dropped off and some times he needs to be coaxed but that is because he knows we are going away.

The first time I went there I did feel like the owner was a little like Mussolini, making the trains run on time. Very quickly it was clear to me that she and the staff really care about the dogs and the strict pickup and dropoff scheduling, every 15 minutes, with 12-2 as doggie quiet time was a necessary structure for running the place.

I would not hesitate to recommend them to anyone and am glad to have an alternative to leaving him someplace where he would sit in a cage for most of the time we are gone.

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dogzrule

09/04/07

Provided by Citysearch
Best Boarding Around!

I have brought my dog here for almost 12 years. This place is awesome! I don't know what the other guy was talking about. The woman behind the desk is very nice, and professional.

The interview process is what really makes the place. The other reviewer's objection to the interview process is unfortunate. This is what makes me feel that my dog is safe. She selects only dogs which are a good fit with the rest. The staff provide a caring, compassionate, and safe environment for my dog. You won't find cages here, like you would at a kennel. What you will find, are seperate rooms, separating the small and large dogs, and cozy little areas for them to hang out in.

I would recommend The Pooch Palace, to anyone looking for a safe, fun, and inviting environment for their pooch!


My dog loves to go to Pooch Palace. He goes right up the steps and can't wait to get in!

Grooming services are also top notch.

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amdaadma

05/29/07

Provided by Citysearch
DO NOT BRING YOUR ANIMAL HERE!!!!!!!

I took my dog here 2 times. first time everything seemed ok, the lady was very quick, didnt seem too friendly, i just assumed they were busy. No big deal. They groomed him and everything, and I got him back and he seemed a little too excited to see me. I just assumed he was very happy. The second time I brought him, he DID NOT want to go in that place, he saw the person and would not stop barking and shaking. She was very quick again. She grabbed the leash and dragged him down the stairs as hes trying to run back to me. I said mabe you should pick him up and she just kept going, DOWN STAIRS! not into the other room, dragging down stairs. He was very very scared to be their again. Once again she was very quick and told me to come back in like 4 hours and shuffled me outside really quick. Why I left him their I dont know i guess im an idiot. I didnt even get a chance to say by to him or anything, and this time I went in the morning and I was the first one their so I know she want busy. Shes is just a quick impatient B*TCH! I picked him up and he jumped in my arms and dug his claws into me like he never wanted to let go. EVER SINCE THEN HE IS AFRAID OF EVERYONE!!!!! He get nervous around people and barks at them, he doesnt want anyone to touch him anymore except me, I cant even take him for a walk because he barks at everyone like hes telling them to ""BACK OFF!"" I dont know what they did to him but I would seriously recommend NOT BRINGING YOUR DOG/CAT/BIRD/WHATEVER TO THIS PLACE!! DO NOT BRING YOUR ANIMAL HERE!! I have no ""proof"" that they did anything so i cant do anything about this, but when your dog is fine one day and scared of everyone the next, you know something traumatic happend to him. This was a while ago when this happend too, I just never wrote about it until now. Hes still a scared little doggy. :( DO NOT BRING YOU ANIMAL TO THIS PLACE!!!!!

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charlotte

08/29/06

Provided by Citysearch
Great Place!

Hi,

I have been a daycare and a boarding client with Pooch Palace and I have had a great experience with them. My dog has never had it so good and it is a very loving and warm enviorment. I feel very lucky to have found the people at Pooch Palace and it really is a great place to leave your dog for the day or overnight. They really do care about all their Pooch clients and the dogs love being there.

I highly recommend this place if your dog wants more interaction with dogs or if you need to leave your dog for a long period of time. They really make all of them feel right at home!

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ardonfest

04/20/06

Provided by Citysearch
DO NOT GO HERE!!!!

You do not want to deal with people like this.

We called were told that there was an interview process that included a ""sleep over"" as a trial run. Good news you would think.

A man calls a few days later to set up the interview. He explains that not only will there be a $45 /night charge for boarding, but they EXPECT the dog to return for day care and routine boarding.

WHAT??!!! Iif we wanted to board our dog there, we would have to bring him back regularly ""so they can get to know that dog better."" Give me a break!!

We then called back to be polite and say that we were no longer interested and the guy said to us, ""you'll never need our services again anyway because we won't take your dog after memorial day"" and hung up.

Nice huh? Your pet deserves better.

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DETAILS
Extra Phones

Emergency Only: 617-997-6823

Hours
Regular Hours
Mon - Fri:
Sat:
Sun:
Categories
Pet Stores, Pet Grooming
Services/Products
Grooming
Neighborhood
Watertown West End
Other Information

Parking: Street

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