I had to get a new windshield after a hail storm. At first I was told I could just get a repair, but the mobil unit finally got to my car (around 4:30, I guess they had said between 1 and 5pm...) and declared that it was too large. I had accurately described the size on the crack in inches over the phone and was told it was repairable. When I did go to get a replacement, there was little communication about what was going to be done. I had a concern about the new windshield rattling and they were polite in letting me come in and get it looked at. My technician was unsettling and made me feel very vulnerable and uncomfortable because I am a young woman. The repair was fine and the rattling was fixed, the cost was a little high but not bad, so I'd recommend the service but not necessarily the people.