Very clean and the front desk is very helpful. I forgot the combination to my lock and they were very prompt with helping me.

This location has serious pest control issues. When I was storing my furniture there one of the employees told me they had rat problems on the first floor and part of the second floor, but that the forth floor was fine where I was storing my furniture. When I returned in two months to pick up my furniture, I found that everything in my storage space had been INFESTED WITH BEETLES. Beetles and dead beetle shells throughout every box, all over the furniture, and all through my clothes. It took me a long time to clean the beetles out from my things, wash all my clothes and through out a few things I couldn't save. Afterwards, I learned that the insurance that Extra Space sells doesn't cover pests, and the manager said Extra Space couldn't be held responsible for another person who had brought the beetles into their storage space and infested the entire floor. In short, the pest control issues at this location are abysmal, and I strongly recommend not storing anything of value there

I've used Extra Space Storage since October of 2009. They are very friendly people and they strive to serve their customers to the highest satisfaction. I feel like I am one of their favorite customers and friend every time I visit their location on Florida Ave. in Hemet, California.