I cannot believe Art van allows Paul's TV to continue operating from their stores. Paul's TV has made it very clear they are not about customer service, they have no concern whether the customers happy and don't care about keeping their word, they do not meet customer expectations.
We ordered a TV on Thursday, the gentleman guaranteed it to be there Saturday. I called them on Saturday they said they would call me back which they did not, so I called them again and they explained that my two items went to two different locations. I can accept a mistake and something going wrong but they promised it would be to me by Monday, Monday came and they told me I would not be able to pick up anything until Thursday. They were not apologetic, they did not care for the inconvenience, they did not care for the broken promises, they never called back as he told he would TWICE!
I expect much much more from Art vans...I will never shop here again