As with many users, I let my guard down on the internet...on my brand new rig, no less. Thinking I could eliminate a simple malware redirect, I spent over a month hammering away at the infection on my system. Finally, I broke...something...and a lot of my functionality died. Seeing Firenze's display ad in the Warren Weekly, I took a chance. And what a great idea.The owner, Mike, was courteous, friendly and a great listener. For a reasonable $75 (my snowblower rebuild costs more!) my system was back to me THE SAME DAY, running crisp and clean. What a relief!Kudo's to Firenze - they have my biz and I will return for any other major work. I highly recommend over the big box stores that take weeks to fix your system.