We apologize for the inconvenience

The people search feature on Superpages.com is temporarily unavailable. You can still search for people on yellowpages.com since Yellow Pages and Superpages are part of one company.

You will be automatically re-directed to People Search on yellowpages.com in .

REVIEWS write reviewWrite a Review

REVIEW SUMMARY

  • 5
  • 4
  • 3
  • 2
  • 1
5
15 Reviews
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Share Review

Like this review? Share it on your social network to get the word out!

Greg W.

06/28/21

review count1photo count0

I recently purchased a 2015 Mazda MX5 online and needed to have it inspected and I wanted them to perform a comprehensive inspection of the car as I didn't have the opportunity to inspect it prior to purchase (it came with a warrantee).
Everyone at Japanese Auto Masters were absolutely fantastic. Friendly, professional, The facility is a real pleasure to walk into/visit.
The inspected the vehicle and inspected it, called me and provided me with a complete rundown of EVERYTHING on the vehicle. From the brakes, seals, fluids, tyranny and even the paint. They comped me on the comprehensive inspection so, the visit cost me $20.00.
I'll continue to take both the MX5, as well as, my Toyota Avalon to Japanese Auto Masters.
They are a class act and an asset to their trade!

Was this Review helpful to you?0
C
Chris E.

06/05/20

review count1photo count0

First time using them today. Awesome service in both customer and job. Thank you.

Was this Review helpful to you?0
M
Maureen S.

05/20/20

review count2photo count0

Always reliable, reasonable and I recommend highly

Was this Review helpful to you?0
T
teachhk

01/20/20

review count1photo count0

Excellent top notch facility. Been going to them since they were on Sykes avenue in the 1980s.

Was this Review helpful to you?0
H
hattersharon7

01/14/20

review count1photo count0

Awesome service, very knowledgeable and honest! Will definitely be back.

Was this Review helpful to you?0
D
Diana K.

11/02/19

review count1photo count0

Love this place. Wish I'd of know about JAM 35 years ago when I purchased my first foreign vehicle. I live in Norfolk, so it's a bit of a drive to Holland Rd., but from the front to the back, the folks are kind and professional. Wouldn't take my vehicle anywhere else.

Was this Review helpful to you?0
T
Tiffanyahmed

03/02/16

review count1photo count0

Exceptional customer service, providing very thorough overview of your car's condition and needs to include showing you and explaining in detail; provide quality repair work; trustworthy and fair in prices; very inviting and comfortable lounge making waiting for your vehicle an easy convenience with the added benefit of a courtesy hot beverage and a variety of reading material along with artwork bespeaking the company's values and integrity - readily available to respond to questions and ever so nicely express their appreciation for you as the customer.

Was this Review helpful to you?0
anonymous

08/06/15

As always, your service was prompt, courteous and efficient. I like knowing if a needed repair is immediate or if it can wait for a few days, and I trust your judgment totally. You're the best.

Was this Review helpful to you?0
anonymous

05/21/15

i.e., The brakes on my Tacoma started grinding which means they were very worn. Called Japanese Auto Masters and dropped my truck off overnight. They checked out the braking system called me and explained what work was needed, why, and cost. The Tacoma was ready the next day. I've been taking our cars to them for years. Reliable, honest and never a problem with the work done.A local favorite, or highly recommended because

Was this Review helpful to you?0
anonymous

06/22/11

I initially took my vehicle to Japanese Auto Masters strictly based on the reviews I read on their website. This is the first time I left my own review on a company... I am not only pleased with the quality of their work, but I'm also pleased with the quality of the people who work there. My air conditioner isn't working and I recently transferred to Portsmouth, I refuse to take my vehicle to anyone else. I will continue to drive in the heat with my windows down until I can get a day off to get to JAM. They definitely made a loyal customer out of me!!!

Was this Review helpful to you?0
anonymous

06/22/11

I initially took my vehicle to Japanese Auto Masters strictly based on the reviews I read on their website. This is the first time I left my own review on a company... I am not only pleased with the quality of their work, but I'm also pleased with the quality of the people who work there. My air conditioner isn't working and I recently transferred to Portsmouth, I refuse to take my vehicle to anyone else. I will continue to drive in the heat with my windows down until I can get a day off to get to JAM. They definitely made a loyal customer out of me!!!

Was this Review helpful to you?0
anonymous

03/06/11

Great staff and great work. We have been bringing out Toyota's to Jap Auto for years and they always do superb work. Now they also work on domestic vehicles so they have all my family's repair jobs

Was this Review helpful to you?0
M
mlmenniti

01/31/11

review count2photo count0

Great automotive shop friendly staff,the wait was never that long.Would go there for car repairs anyday.

Was this Review helpful to you?0
anonymous

01/28/11

Top notch facility and staff. Auto issues are never desired but the crew at Japanese Auto Masters is always helpful and a pleasure to so business with, when repairs are needed! Thanks again!

Was this Review helpful to you?0
T
tschai

09/06/06

review count40photo count0
Notably good service experience

great job with my toyota. thanks

Was this Review helpful to you?0
DETAILS

Quality Repair

General Info
Japanese Auto Masters was founded in 1982 by Tom and Cindi Potter in a small shop close to the Virginia Beach oceanfront. Tom originated Japanese Auto Masters to address the needs of consumers driving Japanese-made vehicles at a time when there were no independent repair service centers that specialized exclusively in all Japanese makes and models. The only option for the repair of Japanese automobiles was high-priced dealerships. Our customers wanted alternatives. With this in mind, Tom set about creating the premier independent full-service shop catering to the owners of Japanese and Asian-made vehicles right here in Virginia Beach. We specialize in efficient, high-quality service and repair of Japanese, Asian, and Domestic cars and trucks. Simply put, we are the premier, independent maintenance and service facility in Hampton Roads. There is no greater peace of mind than knowing you have one less worry by having your vehicles serviced by the professionals at your local NAPA AutoCare Center. They stand behind their work with the NAPA AutoCare Peace of Mind Warranty. It is a written warranty that is honored at more than 13,000 locations nationwide ? more than any other automotive repair brand. So ? no matter where your travels take you ? if you ever experience a problem with a covered repair, you can count on a NAPA AutoCare Center being nearby.
Hours
Regular Hours
Mon - Fri:
Sat - SunClosed
Categories
Auto Transmission, Air Conditioning Contractors & Systems, Air Conditioning Service & Repair, Auto Engines Installation & Exchange, Auto Repair & Service, Automobile Air Conditioning Equipment, Automobile Parts & Supplies, Brake Repair, Engine Rebuilding & Exchange, Fuel Injection Repair, Shock Absorbers & Struts
Services/Products
  • Asian & American Cars & Trucks
  • Inspection Services
  • Electrical
  • Complete Repair & Maintenance Services
  • FORD
  • Repair
  • State Inspections and More
  • Major & Minor Mechanical Repairs
  • Mazda
  • Auto Alignment
  • Brakes
  • Toyota
  • Air Brake Service & Repair
  • Brake Repair
  • Mitsubishi
  • Subaru
  • Oil Changes
  • Electrical Services
  • air conditioning
  • Airbag Repair
  • Early-Bird Drop-Off
  • Tire Rotation
  • Ford
  • Preventive Maintenance
  • We Service Japanese
  • Air
  • Free Maintenance Advisory With Any Service
  • Maintenance
  • Nissan
  • Fuel System Service & Repair
  • electrical
  • Virginia State Inspections
  • Tires
  • Auto Tune Ups
  • Chrysler
  • Honda
  • brakes
  • Axles
  • Shocks
  • Tires
  • Spark Plugs
  • Fuel & Oil Additives
  • Rebuilt Transmissions
Payment Options
Brands
Acura, Chrysler, Dodge, FORD, Ford, Gm, Honda, Hyundai, Jasper Engines & Transmissions, Kia, Lexus, Mazda, Mitsubishi, Nissan, Pontiac, Scion, Subaru, Toyota, air conditioning
Location
Neighborhood
Courthouse-Sandbridge
Amenities
Accreditation

Air

Data provided by one or more of the following: DexYP, Data Axle, Yext.