This location has extremely helpful staff. They are exceptionally courteous, and have gone the extra mile to accommodate my requirements concerning leaving my car at their office, or needing a ride home after returning a rental. I highly recommend Enterprise in general, and the Laskin Rd. location in particular

A Satisfied Customer

I had already rented my car online so the local Enterprise office had all the details on what type of car that I wanted. This was done at least 30 days before the day I needed it. The local office called me to confirm I was still planning on renting at 8:00 am the following morning and I confirmed. I did appreciate that phone call because it let me know that they knew I was coming in the following day. We came in the following day prepared to walk in and pick up our vehicle at 8:00 am. When we arrived we saw an individual washing cars on the side of the building. When we entered the only two people in the building were waiting on two other customers. We were greeted and told someone would be with us shortly. A third person soon entered who I assume was the manager but she never offered to help us. We did not leave that building until 9:30 because our car had not been washed or cleaned yet. There is no excuse for that. Furthermore, it wasn't the car or even the class of car that I requested so I was told we were being "given a complimentary bump up". It was the most uncomfortable vehicle I have ever had to spend two very long days of travel in much less the five minutes back to my house. This is the second time that Enterprise has given us a very uncomfortable vehicle. I don't understand why you can't have a car ready when you have a reservation for one a month ahead and have confirmed it the day before. People make appointments to pick them up early because they want to get on the road early. Get it together!

Very helpful and quick to get me on the road! Excellent customer service!! #1