she is the best accountant we have ever had! Everyone we have sent to her has said they got more back then ever before. She went back 5 years and got us a bundle back from things the other accountants missed or didn't know about. Yes, her office is a mess...but in her mind, she knows where its all at. Sometimes we have been kept waiting past appointment times..but if it were you in there with her wouldn't you want her to do it right even if it takes a bit longer. I do!