This company would not fix a toter after the wheel came off, just pushed it back on 5 times, after the 6th call they replaced the wheel. Then the driver would put the empty tote in driveway blocking it, this happened 7 times. The company then dropped me suddenly, even though service was working ok, for too many complaints by me. NOTE: the drop came AFTER a few weeks of my last complaint - it was very sudden and unexpected, without communication or warning. Servicetime should review their name, they dont seem to know what customer service is.