I called Cheaper Sweeper after receiving one of their coupons in the mail- $99 for a chimney cleaning. I called and explained to them that, due to the fact that my husband and I both work full time, I'd need an earlier or later appointment. They obliged and stated that they could have a technician come out at 8 AM on a Tuesday. The day arrived and I awoke, excited about finally having a fireplace that I could use. 8 AM came and went. 8:15..8:30. I called Cheaper Sweeper and left a message..perhaps their technician was running late? I called several more times only to receive a voicemail. Finally, at 9:30 AM, I threw in the towel. I called, once more, leaving a message to let them know that their technician never showed up. I received no phone call, no explanation, no apology for wasting 2 hours of my morning. I would certainly NOT recommend Cheaper Sweeper, based on their basic lack of customer service etiquette and consideration.