Foot Locker
4601 S Broadway Ave Ste F15, Tyler, TX 75703
903-534-1275
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12/23/14
Provided by YPmobileTerrible in-store customer service! I purchased a gift card from this store for $120. Two days later, my dogs got ahold of the gift card and chewed it up a bit. All numbers were legible and the card still intact, I just did not want to give a chewed up gift card as a Christmas gift. I called the store to ask if they would transfer the money over to a new gift card, and the absolutely REFUSED! They said it was NOT their problem and pretty much that I lost my $120. They offered no assistance whatsoever and was rude as all get out! I called their customer service department and the representative was very helpful. She also called the store to ask why they wouldn't transfer the money to a new card and they said it wasn't their policy. The representative pulled the money off the card and emailed a gift card with no problem. After, I then had her transfer me to the complaint department and placed a complaint. I will NEVER give my business to this store ever again!
- General Info
- Foot Locker Broadway Mall is a leading source of athletic footwear, apparel, and accessories. Catering to the sneaker enthusiast, Foot Locker in Tyler, TX provides the best selection of premium products for a variety of activities, including basketball, running, and training. Known as the premier location for performance athletic and casual sneakers, Foot Locker
- Extra Phones
Phone: 818-728-0627
- Hours
- Regular Hours
Mon - Thu: Fri - Sat: Sun: - Categories
- Shoe Stores, Sportswear
- Payment Options
- Location
- Broadway Square
- Other Links
https://stores.footlocker.com/us/tx/tyler/4601-s-broadway.html
https://stores.footlocker.com/tx/tyler/4601-s-broadway-7928.html