My husband had gum surgery today. Doctors office had to hold 10 minutes to talk to the pharmacy. She said if you leave a message it could take hours. Told the pharmacy patient would be leaving office and come straight to pick up prescriptions. My husband had to wait 45 minutes. He was with four disgruntled customers at the counter. One of the customers said that she hated to pick up medicine because of the hassle she had to go through.