Took my daughters Iphone to them with a cracked screen. The rest of the phone worked fine. Said they could fix it no problem. A hour later get the phone back and leave. A couple days later my daughter is telling me since they repaired it that the screen locks up intermittently and that on speaker phone her outgoing audio is so low no one can hardly hear her. I return to the store and the employee tells me they fixed the phone a couple days ago its not there problem.I ask to speak to the owner who turns out to be his parents and both of them (his mom and dad) tell me they dont care its not their problem. They refused to even open the phone and look saying that the screen has nothing to do with audio. They were rude and condescending. They actually threatened to "call mall security and have my daughters and I thrown out of the mall" for insisting they resolve it. I took the phone to another much more reputable store and they opened it and immediately identified the audio problem. When he replaced the screen he dropped a very tiny square shaped piece of plastic inside the phone and it was covering part of the microphone. Removed the plastic and in less than 17 minutes they had fixed the audio issue. The crappy generic screen they installed still freezes up but at least the audio works right again. DO NOT LET THEM TOUCH YOUR PHONE. They are shady! We had also made the mistake of purchasing other accessories and you can find the exact same accessories for a much lower price by ordering it online.