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06/08/12Provided by Citysearch
Do not let Rathbun rent your home, especially if you live in Oro Valley! They do not disclose that they do not SHOW your house. Instead..they make potential renter's drive 25 miles to get the key, show themselves the house (unescorted) and drive all the way back to return it. They claim they check on the house after a showing...but they do not...they have no interest in driving to Oro Valley. Someone looked at our house and left EVERY light on...after 2 months..our power bill was insane and our neighbor finally got involved to inform us of this. We fired Rathbun and were able to rent the house, on our own, within 2 days. It took Rathbun 1 1/2 months and after 7 e-mails to finally come and get their sign and lock box. They still owe us money and our 2nd key...and No one EVER responds to e-mails or calls! All I can say is....DON""T DO IT!! We talked to people who wanted to rent the house that they were put off because they went back down to return the key and were told it was the end of the month and they were to busy to have anybody discuss lease terms! CRAZY!!! I am required to put atleast one star in this rating...but I do so under protest!
05/31/12Provided by Citysearch
Rathbun has been a blessing to my family. We recently had to move our children to a different school district but did not want to get rid of our house. We have let Rathbun rent our home and we now have amazing tenants who take care of our property like we would. We receive our monthly rent and don't have to worry about anything else. I appreciate everyone at Rathbun for making my family and I feel comfortable knowing our house is in good hands!!
04/13/12Provided by Citysearch
In the last 6 months I've only received my rent check on time ONE time. I received NO deposit to my account in November and NONE in March, and since October every rent check has been paid to me by Rathbun OVER a mont late even though they say the tenant is paying on time. They REFUSE to respond to emails and they charged me $370.70 for something and won't tell me what it was for. The tenant killed a tree and a shrub and I was forced to pay $324 to have them removed. The tenant has broken doors & locks & Rathbun wants me to pay to repair them. When Rathbun repairs something they add an additional fee that goes directly to their bank account. When they take too long to do something they complain that they're too busy. How awful that they have to much business and are making too much money but won't hire adequate staff to complete the work in a timely manner. Only hire them if you want to throw your hard earned money into their bank accounts and you don't want your phone calls or emails returned.
04/10/12Provided by Citysearch
I have been a tenant with Rathbun for 4 years now. They have always responded to my work requests in a timely matter and have helped my family through some tough times when the economy went down. The home I am currently renting is no longer going to be available for rent so I can not renew my lease which ends soon. Rathbun has already helped me find another home to move into and the process has gone extremly smooth. I could not think of renting a home through ANY other company!
04/04/12Provided by Citysearch
I am a tenant currently renting from Rathbun Realty. I have rented many times and have never dealt with such morons, here are a few examples:
1.) The day before I moved in they called late in the evening to ask us to postpone our move because they needed to still fix things.
2.)They call EVERY month to yell at me for not paying my rent, when they have misplaced it EVERY time, because I have paid it early and on time.
3.) They called and told me that they would be inspecting my home from 9am-4pm. I stayed home all day to be greeted by a repair man that said he had to fix my outlets, when I never approved of a repair man to fix my outlets...they then charged me a $50 fee for sending a repair man out?? AND i got to waste my whole day off waiting for NO home inspector.
4.)They charged me $80 for making an ""unnecessary"" work order for informing them that my washer does not work.
5.)I moved into my home in May, when inspecting the house I asked how to work my heater, and work the alarm system the inspector said ""I don't know"" It is now getting 40 degrees at night and I live in a house built in the 1930's..I called to ask how to turn on heater, woman was very rude to me told me to file work order and I would get help within 24 hours....48 hours later I called again they said they didn't get my work order (even though I got a verification email saying they did) and to resubmit one. ONE WEEK LATER I called and asked them to please show me how to operate my old gas heater they said they would only if I would pay. Pay for something that their poorly educated staff should have showed me on day one. Turns out, I called a man to come look at it and he said it hadn't been working in years & if i attempted to light it how the lady told me to I would have blown up the property. My rental agreement states I have a working heater= FAT LIE.
6.) My house lost power everywhere except in the living room over the christmas holiday season. It took them three days to send someone to fix it...it was apparently nothing ""urgent""
7.) The heater broke and I could see my own breath inside my house, when I called and told them how cold it was because our 'new' heater was not working a lady responded with ""well my house is cold too..."" then they decided to close up shop for 4 days in a row and neglected to tell me that after calling them 5 times in one day because they ignored the issue with my heater. This important message about their office being closed was not on their answering machine and I drove down there to see why no one was answering my calls and figured this out & I had to call someone to fix the heater myself.
If these stories don't make you change your mind about Rathbun then I don't know what will. I don't pay a good amount to live in a dump & get treated so poorly.
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03/29/12Provided by Citysearch
I am truly amazed at how fast Rathbun was able to rent out my house. Within the first couple days they had it advertised with pictures on a few websites & the sign was up in the front yard. It was rented within a week & half! My last management company took 3 months to find renters! Seriously impressed...Great job Rathbun! You've already lifted a huge weight off my shoulders.
03/26/12Provided by Citysearch
I have rented through Rathbun for a year now and I have never been more pleased with a rental company! They have always been so helpful and professional. I love my beautiful home and Rathbun makes sure to keep up with the maintenance with every issue that arises!
03/18/12Provided by Citysearch
I recently got transferred to the Tucson area. Rathbun worked with me by email to help me locate a home near enough to base for an easy commute. When I came to town to view properties and only had a couple days to look, they even offered to meet me after their normal working hours to show me some of the homes. They made what could have been a very trying time as easy as possible for me. THANKS RATHBUN!
03/13/12Provided by Citysearch
I am very happy with Rathbun's services. They have managed my home for over 3 years. Everyone is so nice when I call & I get quick responses when I email. I actually got an email from the broker making me aware of some changes in the way my deposit was going to happen. I told her that I didn't mind the change at all & I appreciate the heads up, but what really made me happy was that she responded to my email on the weekend. I don't know if she was actually in the office or repsonding from home, but the fact that she got back to me before Monday was impressive. Thanks Casssandra for making me feel like my business is important!
03/12/12Provided by Citysearch
Rathbun Realty has been managing my 2 rental properties for 5 years and I recently purchased one more that I will be handing over to them. They take great care of all of my properties so I know I don't have to worry about them!!! We know exactly what is going on at all times and our questions are always answered. I am thankful to Rathbun for taking care of my tenants and always having our best interest at heart!!
02/28/12Provided by Citysearch
I started renting with Rathbun last December. I've been meaning to do this since I renewed my lease. What an awesome company! They've made it so easy for us! The repairs always get taken care of & they offered to clean my carpets. My last landlord didn't offer to do that! Every time I call someone is available to help me & it doesn't matter who I talk to...everyone is so nice! They actually know me by name & talk to me when I come in. I couldn't be happier with Rathbun!
02/22/12Provided by Citysearch
Working with Rathbun Realty has just been the best decision my husband and I have made in many years. We have rentals in Arizona and in California and have had problems with either the management companies or the tenants, we never found the perfect fit. We started with Rathbun in March of 2011 and could not be happier. The tenants they have found are very good and the repairs needed, minimal, were taken care of quickly and at a fair price. I am telling all my friends! Thanks again to the folks at Rathbun!
I been with Rathbun Realty for 10 years. I want to thank them for making a home for my family. The kids and I have made good friends. All the contacts with Rathbun has been a wonderful experence. I have and always will recomend Rathbun to anyone who needs a home.
I have rented with Rathbun for the last 5 years. It has been a really good experience. We have needed minor repairs done. They were taken care of. When I was ready to renew my lease the maintenance department would have my carpets cleaned.
Having a family and working is enough stress on one. Living in a home with not much worries is such a relief. I am very thankful for Rathbun and their staff.
I have been really impressed with the quality of service,
I am glad we are using Rathbun, as our property management co. We are able to travel, and do all the things my husband and I talked about. Without the worries of fixing and replacing, they take care of it for us.
I recently put up my property for rental and Rathbun had it rented before I even had a chance to finish moving out. Their employees have been polite and helpful thru the whole process and they have tried to keep me informed all along the way. I would highly recommend them to anyone!
02/09/12Provided by Citysearch
Interesting how someone can lose their brokers license for ""accounting irregularities"" and still be a spokesman for the company that her husband bought. Ah, the Phoenix rises from the ashes, more deceit and lies. Beware, George and Casey are in cahoots with this scamster.
02/07/12Provided by Citysearch
I am a tenant with Rathbun Realty for the past 10 years. When I have requesting work to be done at the home. Their responds time has been quick and professional. When our garage door broke. With in a week they had soneone out to see what was needed and by the next day I had a new door. Thanks to everyone at Rathbun Realty.