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Desert Toyota of Tucson

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New Car Dealers, Auto Repair & Service, Automobile Body Repairing & Painting

7150 E 22nd St, Tucson, AZ 85710

520-296-8535

OPEN NOW: 
Today: 8:00 am - 9:00 pm

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REVIEW SUMMARY

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4.5
9 Reviews
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First-classBetter than mostAbout what I expectedNot the worst...Disappointing
S
Stacy R.

02/24/22

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I had a great experience at Desert Toyota on 22nd St. in Tucson Az. Buying a car was a very big deal, you are making a decision on something you will have to like and drive for the next couple of years. I went to many dealerships and talked to many sales people, but the best overall experience was at Desert Toyota!! Austin was the salesman who had to put up with me from start to finish, and trust me I asked a lot of questions! Fernando was the first salesman I talked to there and that is why I went back the second time, he was someone who I felt was pretty darn honest. In the end it was Austin who found the Corolla Cross for me and I just love it! It’s wonderful to drive, and it fits my needs in a car perfectly! Everyone I came in contact with at the dealership were greatly appreciated they were all friendly, professional and knowledgeable. From start to finish it was a great experience!

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Brittani S.

05/09/17

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Horrible. Run for the hills!!We went to Desert Toyota to buy a new 2017 Toyota 4Runner Limited. We wanted a third row, redwood interior and automatic running boards. We were told by Tim Bowman that there was one available in Phoenix and that it could be transported to Desert Toyota for us to purchase. We did a little negotiating and in the negotiating we were told they would waive transport fees from Phoenix, where we were told the vehicle was located. We sat down with Garrett Trower to start the financing paperwork and were told that this was just to streamline the financing when the vehicle arrived to the dealership. We brought up a concern, that the vehicle wasn't there and that we haven't even seen the vehicle. We were reassured that the paperwork was "on hold" as some things on the contract were blank like the odometer reading and that of course we would be able to look over the vehicle before purchasing. We later found out on our own research that the vehicle was actually located in Flagstaff and was not being transported to Desert Toyota but was being driven down. As soon as we found that out we tried to cancel the purchase of that vehicle as this was not what we agreed to. We were told numerous times, that Desert Toyota would make it right. We were given assurance after assurance, that everything would be done in our best interest.When the vehicle did make it to Desert Toyota of Tucson, it had almost 300 miles on it. Edmunds recommends and suggests that a new car with almost 300 miles needs to renegotiated for a better price. When we went down to Desert Toyota to officially cancel the transaction as we decided that this is not what we originally agreed to. There was no new negotiating for price, accessories or anything and we were treated extremely poor. During talks we were told repeatedly that we should get a lawyer as the financing was already put through for the vehicle. The financing that was to be "on hold" until we can see the vehicle, Desert Toyota submitted it without our knowledge for a vehicle we hadn't seen or touched. The finance manager was condescending, tried to humiliate and intimidate us. Again, Desert Toyota put a loan though for a vehicle that we never took delivery of - never even touched the keys and then told me to contact a lawyer. After an email to the General Manager that evening he agreed to a meeting the next morning. During that meeting I explained to him the Desert Toyota had lost my complete trust with the constant lies and disrespectful treatment and I would no longer do business with them. He made an offer of some credit for accessories but again I told him I did not want to do business with such a dishonest company. He agreed to cancel the transaction after he basically called me a liar. I got the Garrett in finance to provide a finance decision document, he wrote Cancelling and signed it.I am now getting notifications that the loan has not been cancelled. I contacted Toyota Motor Credit and explained the situation and the fact that we never took delivery of the vehicle. They have no record of the financing being canceled and told me to dispute with the credit bureaus. I have now spent a few hours getting copies of my credit reports and disputing. In all this was a very disappointing experience and it is still not over. I would not recommend Desert Toyota to anyone! I felt they were very dishonest and disrespectful. From the lies the sales team told to cover up the misinformation we were provided originally. To the disrespectful finance manager who repeated told us to contact a lawyer and the General Manager who basically called me a liar when he said didn't believe me when I told him I did not want to do business with a company who treated me so poorly.

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J
Joseph G.

11/14/13

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My service man Kyle is a very professional young man. I appreciate his style of communicating and kind manor and love having my car washed with the service.

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Joe P.

10/30/13

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Everything went great and their service people were very atentive.

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teatree1

10/24/13

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My service advisor is top notch and very easy to talk to. He is smart about what he's dealing with, and he's always smiling. They all treat you as a friend, not just a customer.

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anonymous

09/24/13

Very informative and friendly.

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Grace A.

09/19/13

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My experiences with Kyle Brooks as my service advisor have been so good I will not deal with anyone else.

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anonymous

07/03/13

Desert Toyota did a fantastic job when we bought our new car. they were friendly and knew everything about the car. It was low pressure which we appreciated.

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anonymous

05/31/13

My Service Advisor at Desert Toyota is Kyle. He is always welcoming, professional, and efficient. He provides a clear explantion of what needs to be done and gives an accurate estimate of how long it will take.

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DETAILS
General Info
Desert Toyota is the Toyota dealer Tucson drivers come to when they want to get their hands on a new vehicle right away. Fans of used cars also like coming to our location in Tucson and walking through our rows of sedan, truck, and SUV models. We have amazing models like the Toyota Tacoma, Toyota Tundra, and Toyota Corolla in all kinds of exterior colors and trim levels. Our teams continuous commitment to delivering a first-class experience is what separates us from the rest in Tucson, AZ.
Hours
Regular Hours
Mon - Fri:
Sat:
SunClosed
Categories
New Car Dealers, Auto Repair & Service, Automobile Body Repairing & Painting, Automobile Parts & Supplies, New Truck Dealers, Used Car Dealers
Services/Products
    Oil changeCar MaintenanceBrake serviceBattery servicefinancing service
Payment Options
Brands
Toyota
Neighborhood
Dietz
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Data provided by one or more of the following: Thryv, Data Axle, Yext.