They are very willing to help with any product you buy. My husband bought me an iPod from them, and I was having a terrible time trying to get it going. The young woman there - Mary - spent 45 minutes figuring out what was wrong and never once made me feel like she was burdened by me. We went back to get an Alltel wireless data card and they sold us the wrong one, but were very nice about reordering the correct one. I would recommend buying any of your electronics or cellular service there.