I was a client of Dr. Duke. My dog is insulin dependent due to his diabetes. The first shady thing I noticed is that they would not give me a prescription for his insulin and or diabetes food to fill through pet meds. Stated they do not give prescriptions. I was starting to run out of insulin and called and placed a order for my dog. This was on a Wednesday. The girl acted like she had no clue who my dog was and or what medicine he was on. I then contacted the "manager" who apologized and assured me that his insulin would be here no later then Monday by 1. I called and the same girl from before told me it was not in. I said wait...my dog gets sick with no insulin and he has been low since the weekend due to the first mistake. I asked to speak with the manager and she refused to get onto the phone. the girl began repeating herself over and over again about they do not ship out on weekends and that its not "life threatening". Wait...when my dog was in here you said he was border line diabetic coma and needed his insulin. now he can wait almost 4 days because of your mistake. After demanding the manager again the girl hung up. I made multiple calls back to the vet and they would just dump me in voicemail. Finally the manager picked up with an attitude and told me she ordered it but was told after the fact it would be here until Tuesday and or Wednesday. no apologize...no call back..nothing....I said I would like to speak with Dr. Duke. She then advised that no one speaks to Dr. Duke. She then said it was ok for the prior tech to hang up on me because she is a grown woman and if I was rude I deserve it....how do you know I was rude? you wouldn't come to the phone? Then she tells me that I am fired from the office as a client...and she will call and cancel my dogs insulin. Also told me I can come pick up his records. I have never in my life been treated in this manner. I also never knew someone could be so heartless to cancel my dogs insulin. Dr. Duke if you read this...you lost a customer. sorry I couldn't speak with you directly.