If I could leave 0 stars, I would. I made an appointment with Ruth's two months ago to decide on flowers for my wedding. I called the day before to confirm my appointment. The lady told me that I was on the books, confirmed my name and the time. My matron of honor flew in from Florida, my father drove in from Dallas, my maid of honor took time out of her day, my fiancée took off of work and my soon-to-be mother-in-law drove over an hour to be at the appointment.



We arrived at Ruth's five minutes before our appointment and no one was there.



No one.



We waited outside the store for thirty minutes thinking that they might be out on a delivery. After waiting that long and confirming that both of their delivery vans were parked behind the building-I was in tears.



It's safe to say that we took our business elsewhere. I will never use this company and I will make sure to tell other people about this incident.

I love this place! The staff is always nice and they have always been on time with everything I have every ordered! I must say I won't ever use anywhere else in town!

I used Ruth's flowers to send my husband birthday flowers. I showed the employee a picture of the flower arrangement that I wanted them to send. They delivered YELLOW ROSES to my husband and it didn't look like my picture. I was very dissatified with the flowers and returned them the next morning. The employees informed me that the owner would call me. I spoke to the owner the next day and she was VERY rude to me. She would not let me explain the situation to her and called me a "little girl who didn't know what I wanted". She talked very badly about me to the staff while I was on the phone with her! I paid $45 and she only refunded me $28 because she said it was my fault and that yellow roses are masculine. I am very hurt because I have never been treated this way. I will never use them again :(