Sales people were friendly but the loaner phone they gave me to try out the service and coverage was set up with the ringer turned off. A lso I could not answer a call by flipping open the phone until I went into the setup menu and fished around to find the correct setup modes for normal use. If they want you to use their service they should set them up correctly before they give them to you. The manual that came with the phone was also pretty useless(not really the store's fault but please).