Can't get in touch with anyone that is actually 'in charge'. There are layers of call takers and front office folks who placate & listen but can't do anything about issues.

Grow Financial Federal Credit Union charges Hidden Fees! Imagine you go into your credit union (Grow Financial Federal Credit Union- where I have been banking since 1986) to withdraw cash from your money market funds, and you get hit with a Very Hidden fee of $885.00! Nobody bothers to tell me about this fee, no paperwork is signed, its not on my bank receipt and my identification isnt even checked for the withdraw! Grow Financial Federal Credit Union did this without my knowledge or consent by secretly going into my checking account to withdraw (steal) what they have labeled as a cash withdraw fee. I thought there would be some public interest in this story, with just how safe our money really is in a bank or credit union. I sued them! Google search- "Say No To Grow Financial Federal Credit Union" to see ALL details and to leave a comment. Make your voice heard!

I have simple banking needs: Checking, savings, and direct deposit. I have always had a positive experience with Grow and would recommend this credit union to my friends.

Going against advice other members that are unhappy with Grow, I stopped by to inquire about Insurance and Checking/Savings accounts as I am new to the area. Two employees were discussing business at computer at entrance and did not acknowledge my presence. Teller called me over, and with an attitude I can only refer to as cold and unfriendly, took my name and told me to have a seat. I looked at the four cramped seats and left. These people at the Mariner location in Spring Hill do not understand customer appreciation, and they lost a potential one because of their cold and callous attitudes.

This bank just instituted a new fee schedule (2/15/10), and while expected, the way they apply and calculate their fees is subjective and makes it virtually impossible to know what your balance is. They do not advertise merchant holds on your account, which can sometimes be very different than the actual transaction amount, or held long after your transaction has cleared, so you truly do not know what your available balance is. Hence, lots and lots of fees. Please, for the sake of your hard earned money, do not use this credit union until they get this fixed.

In July 2009 I contacted Grow Financial for a mortgage loan modification. Someone put a hold on all my assets. Guess what, no one will respond to my calls or letters sent to Grow Financial or the NCUA (National Credit Union Asociation).As of November 3, 2009 I still can't get them for forward my paperwork to Fannie Mae to review my situation for the mortgage loan modification. I have never been late on a payment in over 10 years with them.I have made over 20 phone calls to no avail.I don't recommend Grow Financial FCU anymore.If you have an issue, FORFET IT!!!!! They will not work with you in any way and do everything they can to avoid helping the consumer.They know who I am but I'll let them know anyway.Kathleen Trojanowski

Local service with a smile. They always seem to be trying to help with any of my needs. also a Credit Union... much better than any "Bank" I had before.... I am happy to be a member !!!!

Can not be trusted with managing business accounts. Has longest time for clearing deposited checks. Appears to extend check clearing time to collect insufficient fund fees and regular basis.