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Cobblestone Auto #4

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Automotive Tune Up Service, Auto Oil & Lube, Car Wash

13811 W Bell Rd, Surprise, AZ 85374

623-209-0053

CLOSED NOW: 
Today: 7:00 am - 6:00 pm

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REVIEW SUMMARY

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2 Reviews
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First-classBetter than mostAbout what I expectedNot the worst...Disappointing
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Jenn A.

01/12/16

Provided by YPmobile
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I took my truck to get detailed on December 26th. I waited inside watching tv took a little over an hr. When I went to get in my truck two guys stood there smiling handing my keys. Behind them on the rear driver side wheel flare was a huge scratch with white paint powder still able to be brushed off. I went to the manager and he at first appeared to be nice. We walked around to try to figure out what they could have hit. He then concluded that he could not find out what the white paint could have come from. I said well it's fresh and if it was there when I came in the wash would have washed the powder off. He ask who handed me the keys and suddenly I was unable to locate the two men working on my truck. I then ask if he could review cameras. We went to his office and he reviewed the different cameras (which were horribly placed) for all of five min. Finally he said he would order touch up paint and have cobblestone repair it. I waited almost two weeks for him to call as he said he would. I then tried to call and a girl said he was not there and would leave him a note. Three days later nothing. So I went down there he said he remembered me and with my husband there suddenly he was able to get then touch up paint in over night. I left my truck with them to fix and the below second picture was the best they could do. I could have done better myself. Do not go here!

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Michael M.

07/12/14

Provided by YP.com
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Poor does not even come close to the service at this facility. I used to run washes for 8 years, and have managed over 25 in service related industries.

Today went and spent almost $200.00 on 2 different vehicles for synthetic oil changes and washes...



First vehicle was a work truck...no big deal, right...sales pitch for 10 minutes in the oil bays...okay again no big deal I guess...paid and left...bed of truck was not washed out and rock/dirt still on back bumper...



Second vehicle was $20.00 higher than the history on the machine stated...oh we charged you for a handwash...yes and the last time you didn't.



This company did try and sell me a seat shampoo scratched out for a leather interior on the previous visit as well and when I "caught" after paying I was told by manager, I am not sure why he would sell that....HE TRIED TO PAD HIS COMMISSION...THATS WHY...he is still employed and was selling detail today...



Anyway after second "charged" handwash was done....back was not vacummed and the side by drivers seat was soaked...and the bottom of vehicle wasn't even washed off...



REALLY, SAVE YOUR MONEY...GO SOMEWHERE ELSE...NEW ONE IS SUPPOSED TO BE GOING IN AT BELL AND 114TH AREA...CANNOT WAIT, WILL NOT BE BACK TO THIS ONE FOR EVEN A SODA/GAS OR ANYTHING ELSE...PATHETIC SERVICE REPEATEDLY.

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cactusgirl0430

12/23/13

Provided by YPmobile
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they touch your personal belongings

I was here earlier today around noon. Had my car washed inside and out. I decided to leave my McDonalds breakfast bag sitting on the passenger seat. I sat outside by those cushion seats and watched those men clean the cars. After 20 minutes, the Hispanic guy announce that my car is done. I saw a wallet on my car seat and returned it to the crew. Noticed later as I was heading home that my McDonald bag is gone. Looked everywhere in my car and nowhere to be found. I called the manager named Tyler and relayed to him the scenario. He sounded sarcastic and even told me that he will buy me a new McDonalds. I simply reiterate to him that its not all about the food its simply re-orienting his crews. As far as I know, a person has no right to touch someone's personal belongings and decide on what to do with it if found. He decided to throw my food without my consent. Maybe for some of you here reading this is laughing. I live pay check to paycheck and I am a single mother and rarely treat my kids to any restaurant or even McDonald's. Very upset and will.never ever go back here.

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chris12345678

03/01/12

Provided by YP.com
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Love the wash, fast friendly a...

Love the wash, fast friendly and really nice atmosphere..

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46faty

12/22/11

Provided by Citysearch
POOR SERVICE AND ATTITUDE

Had my SUV washed, I thought, after waiting 25 minutes for the ""crew"" to finish their jobs they left my car door open and ran my battery down. After I finally got a jump and stopping off at Sands Chevrolet for insight into my dead battery issue they told me there was nothing wrong with my battery but by leaving the drivers door open for more than 20 minutes the battery was dead. When I finally made it home the wash I paid for was not the wash I received. I will definitley let my friends in Sun City Festival know about the poor service I received because I was an older retired person.

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unhappy-kamper

01/04/10

Provided by YP.com
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BEWARE LADIES, they try to scam you!

I was told I needed to have a chip repaired in my windsheild. I was alone with my young son. When we called my insurance company to get clearance, they said they required an inspection first. When I told the employees at the Cobblestone Auto Spa of Suprise this, they tried to tell me "Oh, don't worry about doing the inspection, it isn't that big of a chip." Well, come to find out (because of the inspection) the "chip" they were telling me needed to be repaired, HAD ALREADY BEEN FILLED. So yes, they were trying to scam my insurance company (and me). Then to top things off, I called to discuss this calmly with the manager. I always try to give people a chance to make it right (especially before going off and badmouth them with reviews on the internet), but GUESS WHAT...I never got a call back, after many attempts. So there ya go...if you have to go, just beware. They do a good job on cleaning and detailing, but check your receipts too, because they try to throw extra charges in at the last minute. Just beware, they are slimy.

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yumacolonel

03/16/07

Provided by Citysearch
Oil Drain Plug Left Finger Tight

This story starts with me heading to the ""big city"" to see Bodyworld at the Arizona Science Center (if you haven't, go see it . . . and buy your ticket on-line, it will save you hours in line). I live on the California side of the Colorado River across from my hometown, Yuma. Having spent 30 years in the Infantry (retired in 2005), I guess my tolerance for sloppy attention to detail is pretty low. At about 1500 hours on Thursday, 15 March 2007, I stopped at this place to get an oil change & car wash. My 2006 Toyota Tacoma was my military retirement gift to myself, so I'm a bit more than normally focused on it. Leaving aside the mediocre car wash (mud left on fenders, bird dung and mud left on the hood), what set my high-and-tight hair on fire was finding a 6 inch puddle of oil underneath the truck the next evening after Bodyworld and some errands. This is a Toyota with 23,000+ mostly road miles on it and was still tight as a drum before this trip (you are welcome to check my driveway back home for oil spots). When I opened the hood, I found oil on the fan shroud (my guess would be someone slopped it there when re-filling the oil), but the oil filter was tight. So, I crawled under the truck and, sure enough, the oil drain plug was finger tight. Given the late hour, I couldn't register my complaint with the company, but you can bet that I will stop by on my way back to Yuma tomorrow, but given the it-couldn't-be-our-fault response I seem to get from most businesses these days, I doubt I will get any satisfaction. Fairness demands I tell you that I used this place once before (for my other car) and there was no problem. Of course, if I was sitting by the side of I-8 in my new truck with a burned out engine, I might be more than a tad annoyed. Don?t forget to thank a veteran this Monday on the 4th anniversary of the invasion of Iraq . . . it's an ugly fight, but our service men and women are outstanding.

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DETAILS
General Info
Cobblestone Auto Spa provides a variety of car wash services. The company offers vehicle inspection, oil change, battery replacement, transmission, fuel injection system cleaning and tire rotation services to its customers. It also specializes in window tinting capabilities. Cobblestone Auto Spa provides online gift cards, discount coupons and advertising options. The company additionally offers windshield repair and 24-hour services. It maintains a location in Surprise, Ariz.
Extra Phones

Phone: 623-209-0055

Phone: 623-209-9274

Primary Phone: 623-209-9274

Primary Phone: 623-209-0055

Phone: 602-867-5930

Fax: 623-209-0053

Fax Number: 623-209-0053

Hours
Regular Hours
Mon - Sun:
Categories
Automotive Tune Up Service, Auto Oil & Lube, Car Wash, Glass-Auto, Plate, Window, Etc
Payment Options
AKA

Cobblestone Auto Spa and Market

Cobblestone Auto Spa - Surprise

Novus Cobblestone Surprise

Cobblestone Auto Spa; Surprise - Bell & Litchfield

Cobblestone Auto Spa

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