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Blada4life

01/07/10

Provided by Citysearch
Bait and Switch Con Artists

I came in, signed an agreement to pay for services based on my car's VIN number. Over an hour later, and after my car was on lift and taken apart, i was told they made a mistake and now want double the amount for the work. I left work early for this and it killed my whole day because i then was not able to get the service needed and could not go on my 150 mile drive! They conned me into agreeing to do my oil change there, only to bait and switch me after i had wasted over an hour. I don't think they expected me to tell them to put my car down and back together. They thought i would agree to paying double at that point. I have heard of this place doing it ALL the time but never thought it would happen to me for such a simple procedure. Shame on them. I called to complain to the regional HQ offices and have not received a reply from that manager OR the manager from the location either. Horrible customer service. I drive a lot and would need services every 3 months, but i will NOT be coming back, especially due to the bait and switch fraud being practiced here. For all i know, they are trained to be this shady. How can they make a mistake in the price if the invoice was based on MY VIN NUMBER, CAR YEAR and MODEL that automatically kicks out the right information and automatically spits out a price? What a joke!

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susantown

10/20/07

Provided by Citysearch
good and honest service

My car was making brake noise and I brought it in here. Eddie was great, turned out it is only brake dust and the did not tell me to get new brakes . I did the full service on the car and it turned out half of what the dealer wanted for the same service. Very happy.

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DETAILS

COMPLETE AUTO CARE, IT'S WHAT WE'RE ALL ABOUT

General Info
Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more.
Extra Phones

Phone: 818-824-5972

TollFree: 800-367-3872

Hours
Regular Hours
Mon - Fri:
Sat:
Sun:
Categories
Auto Oil & Lube, Auto Repair & Service, Automobile Diagnostic Service, Automobile Inspection Stations & Services, Automobile Parts & Supplies, Brake Repair, Mufflers & Exhaust Systems, Tire Dealers, Wheel Alignment-Frame & Axle Servicing-Automotive, Wheels
Services/Products
  • Car Auto Batteries
  • Radiator Service
  • Disc Brakes
  • Starters & Ignitions
  • Firestone Tires
  • Ignitions
  • Tune-Ups
  • Engine Services
  • A/C Service
  • Vehicle Inspection
  • Bridgestone Tires
  • Car Auto Wiring
  • Tires Service
  • Engine Repair
  • Batteries
  • Steering & Suspension Services
  • Brakes
  • Rotors
  • Brake Services
  • Repair Services
  • Radiators
  • Minor Repairs
  • Cooling System Parts
  • Auto Heating & Cooling Services
  • Brake Pads
  • Car Auto Maintenance
  • Climate Controls
  • Alternators
  • Spark Plugs
  • Transmission Service
  • Starting & Charging Services
  • Engine Tune-Up
  • Oil Change
  • Tire Repair Services
  • Vehicle Maintenance
  • Tires
  • Air Filters
  • Wheels
  • Car Auto Inspections
  • Alignment
  • All Auto Services
  • Firestone Complete Auto Care is a full-service auto maintenance and repair shop offering a large and affordable selection of tires, convenient hours & locations for car repair, tire replacement, brake services, auto tune ups, radiator repair, car batteries and more. We've been providing the right solutions since 1926, one customer at a time. Our teams of professionals understand cars and they understand the people who drive them. We use advanced technology and offer quality products from brands you trust - all of which add up to a total car care experience.
Payment Options
Brands
Firestone, Firestone Complete Auto Care, Firestone Fleet Care, Bridgestone, Tires Plus, Hibdon Tires Plus, Wheel Works
Neighborhoods
South Valley, Studio City
Data provided by one or more of the following: DexYP, Data Axle, Yext.