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06/24/12Provided by Citysearch
What an exceptional job. We called them around 6:00pm Saturday night and were in the driveway a little after 7:00pm. Started out with what thought was a routine snake because one of our girls flushed a toy in the mail toilet in the house but tuned into much more. Water was going done but wouldn’t empty out completely. The tech decided wanted to snake from the septic and because knew was handicapped, he started digging out the septic for me when I went to get a shovel. Spent several hours snaking what ended up being a very clogged septic line all the time keeping my spirits up by joking and doing everything could to make me feel at ease. He even covered the septic with dirt even though I said I would do in the morning.
Can’t say enough for the gentleman that came out – would gladly ask for him again and actually will since will call during the week to get a quote to reseat a toilet that is leaking a bit. While I could do the job myself I don’t mind spending the money when I get superior service.
05/25/12Provided by Citysearch
All of a sudden my toilet wouln't flush and it made a weird hissing sound. I called Roto-Rooter and Jon #35-417 was there within 20 minutes. He fixed the problem, was kind about how old and crusty the fixture and pipes were. He finished the job quickly, and I was able to get to a meeting on time (that I was actually hoping I might have been able to miss). I will certainly call Roto-Rooter again.
05/17/12Provided by Citysearch
We had water and sewage backing up into all the sinks in the house. Called Roto-Rooter of Stratford, Ct. They sent Tech Jon #35-417 immediately and he arrived within the hour. He was very personable and professional. He got right to work and fixed the problem quickly. If I ever need a Plumber again I will not hesitate to call them again!
02/24/12Provided by Citysearch
I had a clogged kitchen sink and called Roto-Rooter in the morning and they were able to come to my house in the evening of the same day. There was no extra charge for evening hours which made it possible for me to not have to take time off from work. The technician that was sent over was respectful, on time, and appeared to be very knowlegeable about plumbing. He was able to clear the obstruction in my kitchen sink and now water is draining. He also cleaned up after the job was done. I am very satisfied with the service that I received from Roto-Rooter as a company and would recommend them to other people with plumbing problems.
01/02/12Provided by Citysearch
Roto-Rooter Plumbers January 1, 2012.
New year's day with guests expected and the kitchen sink is leaking and is backed up. Called Roto-Rooter of Stratford to see if a plumber would make good on a recall. The experience starts with pleasant and helpful operator who assures us help will be there within two hours. Called again to let us know that the plumber was delayed at another job but will be there shortly. Louis came as promised and went about listening to and diagnosing our issue with a very professional demenor. Fixed the leak, determined the back up required more than a snaking and went about repiping the drainage.He kept good the Roto- Rooter guarantee of absolute satisfaction on a recall. OOPs, just as Louis is winding up, another unrelated leak. No problem, fixed it with a smile. Thank you Louis and Roto-Rooter. Next call will insist on Louis to come back out.
11/27/11Provided by Citysearch
Louis was our tech he was an excellent plumber. He fixed our problem in a hurry. He was called out from Stratford to Meriden and was here in a timely manner. He was very professional and completed the repair quickly. I would absoltely call for him again. Louis tech# 2661 THANK YOU ALL AGAIN AND MOSTLY LOUIS!!!!
11/10/11Provided by Citysearch
When on Saturday evening I discovered raw sewage backing up into my basement, I panicked. I called Roto-Rooter and Joe responded to my call. He worked until 2am and was still unable to resolve the issue. The next morning DJ and Richard showed up because they had to dig up the pipe outside of my house. They worked for several hours. And lastly, Peter arrived with the water jet and camera to eventually resolve the issue. These men worked very long and hard to resolve the problem - but they also did it pleasantly, and were conscious of the impact this was having on my household. It turned out to be a very expensive repair but I was really grateful for the excellent service and care I received in handling my crisis. Thanks!!!
10/26/11Provided by Citysearch
The service was fast and efficient, and the price seemed reasonable. We called at 10:05 pm and they were at our house by 10:40pm. The plumber was very friendly and he unclogged our toilet in about 10 minutes. High marks for the Stratford, CT office.
10/18/11Provided by Citysearch
Luis from Roto-Rooter saved the day.....There was a slow leak behind my shower wall from the hot/cold handles and after a period of time from the water building up, it leaked through the wall and down into the playroom ceiling not to mention the tub waste overflow that was original to the house built in 1965 needed to be replaced. I called various places for estimates and choose Roto-Rooter not based on their price, but based on Luis' quality of service, knowledge and professionalism. I was also impressed with their courteous customer service team who scheduled my appointments and answered all my questions. I need to replace the tiles in my shower and Luis said not a problem when the tile work is done, call him back and he'll come out and re-install the knob and the tub spout. A very satisfied customer!!
10/14/11Provided by Citysearch
My kitchen sink was leaking and through references from friends and coworkers, I called roto-rooter.
I am very satisfied with their services. The estimate was free which was a plus. Job was professionally done by Louis. I felt the pricing was fair as well.
I will highly recommend this company. They have definitely become my first number to call for any other plumbing needs in the house.
10/09/11Provided by Citysearch
This company is a must for any plumbing issues in your Stratford, CT area! They are prompt, courteous and have top notch customer service! Within one hour they had a tech at my house and the issue resolved right then and there. They will even come out and give you a free quote before performing any service and there is no charge for a quote. I would reccommend Roto Rooter in Stratford, CT to anyone for all your plumbing issues.
10/05/11Provided by Citysearch
After Louis, the plumber from Roto-Rooter of Stratford, fixed the pipes that burst, he came back to fix another problem -- my dead water heater. He was able to get the new water heater up and running a couple nights later, and he spent time patiently answering my questions when he was done.
09/27/11Provided by Citysearch
This past weekend, a pipe burst that left me with no water. When I couldn't reach the local plumber who had fixed the same exact problem a couple weeks before, I called Roto-Rooter of Stratford, after seeing their ad in the Yellow Pages. I was impressed that they are available 24/7, don't charge extra to come on weekends, and don't charge if they don't do any work. After assessing the problem, Louis came up with a solution to the problem that would ensure that it wouldn't happen again. He took the time to answer questions I had and spent time researching whatever he didn't have the answer to.
09/09/11Provided by Citysearch
I had Roto-Rooter out to do some plumming work after the hurricane. The plummer they sent was outstanding, he was clean, polite + a great represenitive of the company. I was so pleased with the work I had him back out to do some other plummbing work, again great service + very professional. In fact I was so pleased he is comming back to put in a sump pump in my basement. Great work Jon, I hope Roto-Rooter knows what a great employee they have in you. If you need any plumming work done call Roto-Rooter, you will be more than pleased with the work .
08/04/11Provided by Citysearch
We had used Roto-rooter before for a leaky shower (on the recommendation of my son-in-law). This time we had to replace an old waste line in our laundry room. IIt was an extremely hot day and within an hour of the job being started, we lost power in our neighborhood. Louis H. had to drive home to get a bigger generator tocomplete the job.. I would highly recommend this company for any plumbing issue and kudos to Louis H for a job well done!
07/16/11Provided by Citysearch
Woke to discover water pooling all over the first floor carpet. Called Roto-rooter and the plumber, James, arrived within the hour. He determined that there was a cracked pipe behind a wall. He did a great job in determining the problem, fixed and snaked out the pipe as well to ensure there was no other blockage. He was honest and professional and I would recommend him to anyone in Staten Island needing plumbing services
07/15/11Provided by Citysearch
We had a plumbing issue in our bathroom so we tried Roto-Rooter of Stratford, CT. The telephone receptionist was excellent, the service person arrived when he said he would, and the job was completed quickly and efficiently. I would recommend this company if you have a plumbing problem.
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- As the coronavirus (COVID-19) continues to disrupt daily life, Roto-Rooter wants to assure homeowners and business customers that we are taking steps to help our employees and customers stay safe and healthy. All Roto-Rooter plumbers and water cleanup team members who visit your home or business will adhere to our high standards of cleanliness, safety, and hygiene before, during, and after every service visit. In order to ensure maximum effectiveness, weve instructed our service technicians to uphold and enhance our already strict cleaning and disinfecting measures to ensure the safest possible work environment. Additionally, were following CDC (Centers for Disease Control) guidelines designed to stop the spread of the virus, including: •Wearing personal protective equipment •Eliminating physical contact, including handshakes. Well use only non-contact methods of greeting •Maintaining effective social distancing when possible •Washing hands thoroughly with soap and water for at least 20 seconds at every opportunity •Using hand sanitizer •Using disinfectant products to ensure touchpoints are clean in workspaces, vehicles, and on equipment •Sanitizing shared-use devices such as tablets and clipboards; customers should consider using their own pens to sign paperwork
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