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07/04/08Provided by Citysearch
Was given an estimate for car service of $250.00...when car was done the estimate of $250 ballooned to $900.00. They insist they gave us an estimate of $1500, they DID NOT. If they had we would have declined the repair since it was just so the automatic convertible top. We did not need the repair to run the car. The service manager pretty much washed his hands of it all and the person who I assume is an owner could care less. The day they told me that the cost of the car was $900 I called the service mgr, he never called me back, he had the guy who screwed up the estimate in the 1st place call and we got no where so I went there the next day to negotiate only to find out they put a lien on the car and locked it up and gave me two options...either pay the bill in full (in cash) or they will take to old part out and STILL charge me $600 for labor. They would rather do that then negotiate a fair price for their mistake. In the end, I have a repaired car, but it was a repair I was literally forced to make. I went ther to negotiate something fair but the owner ended up being a terrible businessman and I left feeling scammed. The car came home filthy also. Bad business people. and NO customer service skills, they saw a woman coming and scammed me.
- General Info
- Curran Volkswagen is an automobile dealership that provides a range of new and pre-owned cars, vans and sport utility vehicles. The dealership caters to the needs of customers in New Haven, Hartford, Bridgeport, Stamford and Stratford in Connecticut. It offers various models from Volkswagen, such as the Jetta, Passat, Touareg, GTI, GLI, Eos, Golf and Routan. In addition, the dealership s inventory includes vehicles from Chevrolet. Curran Volkswagen provides a variety of financing options through third-party lending institutions. The dealership operates a service department that repairs and maintains several vehicles. Curran Volkswagen also offers parts and accessories, such as spark plugs, air filters and cooling systems.
- Regular Hours
Mon - Thu: Fri: Sat: Sun Closed
- New Car Dealers, Auto Repair & Service, Automobile Parts & Supplies, Used & Rebuilt Auto Parts, Used Car Dealers
- Payment Options
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