Scheduled a private pay transport over a week in advance with them for my mother in a stretcher and they cancelled at the last minute saying they had to take care of their contract customers first offered no apology or assistence in arranging other transport in any way. Never told us this could happen also said they couldn't tie up their stretcher ambulance for that long, even though they were aware of the time commitment and agreed to transport initially when arrangements were made. Would not use this service, very unprofessional handling.