Vernon Heating & Air | Fixed Right Or It's Free!

I'm a Vernon Customer since 1986 and this is the 4th house they have serviced. The tech on this job was Jimmy Debruyn who was outstanding. Knowledgeable, worked efficiently and was pleasant. So five full stars to Jimmy. That said, while Jimmy told me upfront it would cost $246 to install a new capacitor. That info was right on the worksheet grouped with a bunch of other tasks that I know from experience takes much longer. However, I agreed and within 15 min he had installed 2 capacitors, 1 per unit. Job well done. Shortly thereafter, I was stunned to find the same part on the internet for $30 dollars. So my parts cost $60 and the labor cost me $432. Jimmy might have been at my house for an hour for the whole routine "Silver" service, which I think I already paid for thru my plan. So, the hourly rate for Jimmy's 15 minutes of capacitor work comes to $1,728/hr. Does anyone else think this is excessive or am I just out of touch? Unbelievable. Come on John, really?

Vernon has taken great care of me for the last ten years. That means a lot, because my roommate and I like to keep it pretty darn cold in our condo year-round, and we need a solid AC unit to do it. Vernon has always done an excellent and expedient job fixing the problems that do arise. This time, when the compressor blew in the AC unit on a Friday afternoon in the middle of July, I didn't think we'd get any help until the next Monday, and I was wrong. Tom from Vernon came out at 9am Saturday morning and got things up and running again in a jiffy. I know that Summer is a busy time for them, and I really appreciate that Tom was able to get things fixed so quickly. He's great, Vernon's great, and having fully-functional air conditioning is great! Vernon's technicians have always been courteous and professional, and Tom was one of the finest.

Tom was on time, personable, and, I believe, knowledgeable/capable. I hope to get him next time.

Vernon provides courteous, reliable service

Very efficient and careful about covering his feet when entering the house.

Tom gave us some advice about how to prolong the life of our heating/air conditioning unit. We followed up on his suggestions. We found Tom to be very cordial, professional, and efficient. He prides himself on treating his customers like family. We highly recommend him and will request him in the future.

Excellent service. Technician (Greg) showed up on time, diagnosed problem, ordered parts, and repaired my A/C the day parts arrived. Kept me informed all the way, and provided useful advice for keeping my A/C running in the future. -- John Anton, Woodbridge VA

I just had Vernon Heating and Air out to my home and I was really pleased with their performance. My neighbors had them at their house about a week ago to install an AC unit and they recommended them to me. I have lived in my home for going on 4 years, and sad to say have never had any HVAC company come and look at my unit. My home is 8 years old so I knew that as the years started to pile on it was probably time to get everything checked out. Our technician Mike was very courteous and respectful throughout the entire visit. He performed an inspection on our unit and did a Tune-Up for us.

I just had Vernon Heating and Air out to my home and I was really pleased with their performance. My neighbors had them at their house about a week ago to install an AC unit and they recommended them to me. I have lived in my home for going on 4 years, and sad to say have never had any HVAC company come and look at my unit. My home is 8 years old so I knew that as the years started to pile on it was probably time to get everything checked out. Our technician Mike was very courteous and respectful throughout the entire visit. He performed an inspection on our unit and did a Tune-Up for us. We were able to get a Tune-Up for $89.00 which I thought was a very good deal, considering I had waited 4 years to have anyone come out and take a look. He was able to perform everything in about an hour, which I was extremely pleased with. A tip I will mention, is after you use Vernon at the back of the receipt there is a $25.00 off coupon. I probably would not have even noticed, but Mike pointed it