No thanks to an over-zealous Consumers Energy worker (Bill) whose intentions were never to fix my problem but just shut off my gas, my family was suddenly without heat and hot water. Immediately the next morning I call John's Plumbing who surprisingly picked right up and said they could be here within the next 1 1/2 hrs. They came on time, assessed the exaggerated issues from the lazy gas company worker (Bill), and wasted no time resolving these trumped up problems. The two gentlemen were kind, courteous, and easy to talk to. And the price didn't leave feeling violated. Reasonable.