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03/11/12Provided by Citysearch
Had a problem with my relatively new water heater - pilot light would not start at all.
Called Roto Rooter and had a 2-hour window appointment. Received a call back and was told technician would arrive in 20min, which he did.
Technician very experienced, quickly diagnosed cause to be a defective thermocouple, a very common problem for my water heater. Informed me the estimate upfront and discount coupon is available at their website (wasn't aware until he told me), which I promptly printed it out.
Within 15min, he fixed the problem as expected. Nice job!
Even though it was on the expensive side for such a short job, it was still in line with another estimate i received from another plumber.
Satfsfied customer overall.
12/26/11Provided by Citysearch
Despite my initial concerns regarding the price and quality of hiring a national service, we received excellent service from Roto-Rooter of Stamford. We recently had a plumbing emergency on a weekend. Roto-rooter sent one of their techs, Louis (#2661) to the rescue. He was extremely courteous and did solid work to make sure our issue was resolved permanently. Thanks!
09/17/11Provided by Citysearch
Needed someone fast to clear downspout getting water into the basement. Good news: Stamford sent a plumber fast. Bad News: he wanted to charge me an arm and a leg. First he told me he couldn't get on the roof, then that it would cost me $1300 for him to get on the roof. Then he said he could use a pressure hose from the ground, which would cost $800. I ended up paying $450. Pricing seemed completely arbitrary and based on what I was willing to pay under emergency conditions during a torrential multi-day downpour.
07/28/11Provided by Citysearch
We had a major septic system backup which I cannot describe how disgusting it was! John Cronin (#5938) responded quickly and worked with our general contractor to locate a cleanout. Unfortunately, it was under the house in a very narrow crawl space. John eventually maneuvered himself into the crawl space and successfully snaked out the blockage. Unfortunately, it caused quite a mess under the house. John was kind enough to help with the cleanup! What a great guy, and we wouldn't hesitate to use him again. Congratulations to Roto-Rooter for hiring such a competent and friendly employee!
05/17/11Provided by Citysearch
I completed two jobs with roto- rooter. Both times, I worked with Louis (#2661), who is friendly, neat and helpful. I live in the Newfield section of Stamford. Their dispatch was ""off"" on the arrival time for the first job. Louis went out of his way to bid on (the second job,) and came back with a competitive bid. There was a minor glitch with the hot water heater. But, this turned out to be my electrician's fault. Again, however, the dispatch sent the wrong type of technician initially and was ""off"" on the times. The best way to communicate is directly through the professional, not the dispatch.
Tracey from Stamford
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- General Info
- As the coronavirus (COVID-19) continues to disrupt daily life, Roto-Rooter wants to assure homeowners and business customers that we are taking steps to help our employees and customers stay safe and healthy. All Roto-Rooter plumbers and water cleanup team members who visit your home or business will adhere to our high standards of cleanliness, safety, and hygiene before, during, and after every service visit. In order to ensure maximum effectiveness, we’ve instructed our service technicians to uphold and enhance our already strict cleaning and disinfecting measures to ensure the safest possible work environment. Additionally, we’re following CDC (Centers for Disease Control) guidelines designed to stop the spread of the virus, including: Wearing personal protective equipment, Eliminating physical contact, including handshakes. We’ll use only non-contact methods of greeting, Maintaining effective social distancing when possible, Washing hands thoroughly with soap and water for at least 20 seconds at every opportunity, Using hand sanitizer, Using disinfectant products to ensure touchpoints are clean in workspaces, vehicles, and on equipment, Sanitizing shared-use devices such as tablets and clipboards; customers should consider using their own pens to sign paperwork When you need a plumber near you, call Roto-Rooter. We are available 24 hours a day, 7 days a week. Residential & Commercial Services. Trusted & Recommended since 1935, Roto-Rooter offers unmatched plumbing services backed by an 80+ year reputation for quality.
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