First let me tell you that I am south American woman and have curly hair by the middle of my back (or at least - had!) with overgrown layers, which I intended to just have it trimmed a bit. I thought (no big deal, right?) Wrong!!.

I can't review the entire hair cuttery shop (this one is in the Springfield Mall) but I can tell you my experiece with Regina: My first question entering the salon was: do you have experience cutting curly hair; she says yes and so I proceed to tell her how the last time I had a hair cut the stylist layered it really weird, where the second to last layer was a good 6 inches shorter from the last layer. I didn't want it to be that way. I wanted about half of an inch between the layers being the shortest layer half way down my neck since my hair shrinks when it dries and I didn't want it too short.

She proceeded to explain how the layers worked; and that she had 30 years of experience cutting hair.

As she was cutting the second layer I noticed she was going too short and she kept saying: no, no it isn't too short honey, I didn't cut any shorter.. - She butchered my hair!!! I told her that her problem was that she wasn't listening. Just because you have many years of experience it doesn't mean you know what everyone likes. I, for one, have to hate my hair and live with it for months before it grows out again so I can have a better stylist cut it decently.

she took 3 inches off of the bottom and the shortest layer was above my chin (wet! I looked like a recently groomed poodle when my hair dried).. even still I paid for the cut which was 16 bucks too much, gave her a 3 bucks tip (which I later regreted) and ran out of there pissed off.

One may say: what were you thinking going to a hair cuttery? and they would be right in thinking that I had it coming. Though I've heard happy stories, I was betting on my luck and lost big!