The office lady is a very nice woman and a professional manager. There is always a pleasnt smile on her face from her heart and she always likes to help people. Once my car didn't work and I needed to refill my prescription and she even offered to drive me to Walgreen if I needed a ride. The maintenance man is super nice and always seems to have a smile on, he's great to work with and always comes when you set up an appointment for him to (which is usually the day you call for assistance or the day after). The one thing I don't like is that my apartment is gas heated (that obviously cant be helped) but it is an amazing advantage if we had that huge ice storm and lost power for a really long time, with gas heat I could cook hot food and have a warm shower even with the power out.