Before I went back to Spokane Laptop.com I was trying to look it up on line, as I had been there several times before. I needed my laptop fixed and even though I read negative reviews I still went back. Jerry was kind and very up front with me as to how much the repair would cost. As I have 2 degrees in electronics I am a little more savvy probably then most people. He was not only fair in the price he was also great about making sure that if I have any problems that to get ahold of him. He did not know that I had 2 degrees so I don't feel that he treated me the way he did because of it. In this day an age it seems like people only want to find the negative about some instead of looking for the positive. I would definitely recommend him because he takes his time and makes sure it is right before it leaves the shop.