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I was very unhappy with your services. I know my medical paid for the ride, however, all I had to do was run in and right back out, taking all of 2 minutes time. There was another guy who was waiting for the cab that dropped me off, but I was running in and right back out. The cab driver could not even wait 2 minutes, which really ticked me off. Then, I called to get a ride home, and was told it would be a 10minutes, to an hour before I was picked up. About 90 minutes was how long it took for the cab to show up. I understand things happen, however, not having any meat on my bones to keep me warm, I was VERY unhappy and becomming IRATE! I would NEVER refer you guys to anyone ever again. The guy that drove me home was the ONLY part of your services I enjoyed. I did not catch his last name, but his first name was Jack, and I feel ALL your drivers should be more friendly and courtious as Jack was. I will be calling tomorrow to make a full comlaint.
The dispatcher is rude and hangs up on people. When i called back and asked for a manager or owner he said good luck and hung up again. I was trying to let then know about one of their drivers van number 1583 almost hitting 4 different people including me becacuse he thought it was more important to be doing scratch offs and be on his phone then driving in rush hour morning traffic. This dispatcher is a joke and should not be answering phones with the public. Also making a complaint with BBB.
My wife called this taxi company on 1-14-09 @ 3:00pm along with several others to see if we could make reservations for a 6:15pm pickup on the same day. Spokane cab was the only company to offer reservations so she booked a cab for 6:15pm to pick us up near 39th Avenue & Grand Blvd. to take us to 218 North Howard downtown. At 6:25 the cab had not shown up so we called to see where it was and were told that we were second in line and a car would be there shortly. At 6:36 the driver called us and said he was on Freya and would arrive in 10 minutes. At 6:50pm we decided to drive ourselves to the restaurant. Apparently Spokane Cab did not need my business that bad. I suggest you only use their service if you do not need to be anywhere at a specified time. I could have walked to my destination in the 35 minutes I spent waiting for them. Roads were clean and bare at the time with no rain, snow or fog in the area. A letter of complaint was sent to their business address. Bill
Not happy either. Made a reservation for a pick up at airport at 11:00pm. The flight was 15 minutes late and the driver left. He claimed he waited 30 minutes, which meant he arrived early or he doesn't know how to tell time. He claimed he called the number...clue you can't answer phones on planes and if you called before you left the phone was on. Wont use again. Owner russian Tudor Isachi was a jack ass.