A month ago I had surgery on my spine. I am unable to lye in a bed due to the extreme paine.We went in and was immediately greeted. (NO HIGH PRESSURE WHAT SO EVER) I decided on a recliner . They didn't have the color in that I wanted, how ever they brought the couch of my choice and a loaner recliner to my home until mine came in. They were concerned that I might not be able to pull up the foot rest on the couch, so they were willing to bring another couch out. to my home.. They were willing to do all that they could to make certain that I was happy. My husband and I have made other purchases and we are very pleased with the way that they have treated us .I give them a 5 star plus,Carolyn Rogers