Thursday even I had a spring break which can cause the door not to open. It was 6:30 in the evening so i just know nobody would be open. I looked online and found Greenlight. Time said open till 10pm. I thought for sure that was a miss print but I called anyways. I spoke with Rick and said he could be there by 9am. It took about 1hr. And I have 5 yr warranty on the parts. I will recommend.